Housekeeping Coordinator
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Key skills for this role
About the Role
One&Only Royal Mirage in Dubai seeks a Housekeeping Coordinator to ensure smooth operation of the housekeeping office. Responsibilities include managing room assignments, handling guest requests, coordinating with departments, and maintaining records.
Key Skills for This Role
Responsibilities
- Check and read email; pass work related information to Housekeeping Team Leader/Manager/Director
- Allocate room assignments; note departure times, arrival times, and special requests
- Answer housekeeping office telephone calls; record messages and deliver promptly
- Maintain accurate record of out of order, VIP, long stay, expected arrivals/departures, function and group rooms
- Handle guest complaints per procedure; advise Director/Manager/Team Leaders
- Ensure special guest requests are accurately recorded, communicated, and attended to
- Prepare daily work allocation for room attendants and maintain necessary books
- Report maintenance issues and follow up to ensure completion before guest arrival
- Maintain effective filing system and tidiness of housekeeping office
- Organize babysitting requests for guests
Requirements
- Ability to clearly communicate with proper grammar in English
- Ability to provide legible communication
- Ability to compute basic mathematical calculations
- Knowledge of computers and common programs such as Word, Excel, PowerPoint
- Familiarity with preparing statistical reports
- Previous training in guest relations
- Previous experience in hospitality industry, preferably in Housekeeping
- High school diploma or equivalent; hospitality education preferred
Full Job Posting
Job Summary
- The Housekeeping Coordinator is responsible for the smooth and efficient operation of the housekeeping office as the centre of the housekeeping department. They provide an informed and current source of information as the representative of the Housekeeping Department on a daily basis for Front Offic
Key Duties and Responsibilities
- Check and Read email; pass work related information to Housekeeping Team Leader/Manager/Director.
- Allocate Room Assignments; note departure times, arrival times, and special requests.
- Answer all housekeeping office incoming telephone calls; record messages and deliver promptly.
- Maintain accurate record of out of order, VIP, Long stay, expected arrivals and departures, function and group rooms.
- Handle any guest complaints per accepted procedure; advise Director/Manager/Team Leaders.
- Ensure special guest requests are accurately recorded, communicated, and immediately attended to.
- Ensure all resort key procedures are followed; maintain efficient record of use.
- Prepare daily work allocation for room attendants; maintain necessary books for daily control.
- Prepare the Daily Coordinator Forecast.
- Report maintenance issues; follow up to ensure completion prior to guest arrival.
- Keep effective and up to date filing system.
- Responsible for tidiness and cleanliness of housekeeping office areas.
Skills, Experience & Educational Requirements
- Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel colleagues.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Knowledge of computers and common programs such as Word, Excel, Powerpoint, etc.
- Familiarity with preparing statistical reports.
- Previous training in guest relations.
- Previous experience in hospitality industry, preferably in Housekeeping.
- Ability to input and access data in computer.
- Ability to promote positive relations with all telephone callers.
- Ability to ascertain callers' needs and comply with such to ensure callers' satisfaction.
- Ability to be a clear thinker who can remain calm in pressure situations.
- Ability to focus attention on details, be well organized and follow up.
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