Head Host
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
One&Only Royal Mirage seeks a Head Host to supervise the Host/Butler team, deliver personalized luxury service to guests, and ensure exceptional experiences. Requires A levels, 2+ years in a call center in resorts/hotels, and fluency in English.
Key Skills for This Role
Responsibilities
- Supervise, guide, and support the Host/Butler team to deliver exceptional, personalized service to all guests.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Ensure grooming standards and professional behavior are maintained across the team.
- Conduct daily briefings and coordinate shift handovers to ensure seamless service delivery.
- Train, coach, and develop team members, ensuring all hosts follow standard operating procedures and service standards (LQA and Forbes).
- Oversee and ensure that each assigned guest receives personalized service tailored to their preferences and needs throughout their stay.
- Personally welcome VIP and high profile guests with warm, professional greeting and escort them to their suite or villa.
- Supervise and ensure proper in room check ins/check outs and delivery of signature butler services (e.g., unpacking, shoeshine, bath preparation).
- Maintain high visibility in public areas to engage guests and proactively manage their experience.
- Anticipate guest needs and ensure all requests, amenities, and preferences are fulfilled and refreshed daily.
- Ensure villas/suites are fully prepared and set up according to guest preferences before arrival.
- Conduct quality checks of room readiness, including amenities and cleanliness, especially for VIPs and special occasions.
Requirements
- Successfully completed A levels
- Diploma in Hotel Management (advantage)
- Minimum 2 years’ experience in a Call Center in acknowledged Resorts or Hotels
- Speaks English fluently
- Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice (preferable)
- Good verbal and written communication skills
- Passion for customer care
- Excellent interpersonal and Guest management skills
- Ability to work under pressure
- Analytical skills
- Flexibility with shift patterns
Full Job Posting
Job Overview
- At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
- Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour.
Key Duties and Responsibilities
- Supervise, guide, and support the Host/Butler team to deliver exceptional, personalized service to all guests.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Ensure grooming standards and professional behavior are maintained across the team.
- Conduct daily briefings and coordinate shift handovers to ensure seamless service delivery.
- Train, coach, and develop team members, ensuring all hosts follow standard operating procedures and service standards (LQA and Forbes).
- Oversee and ensure that each assigned guest receives personalized service tailored to their preferences and needs throughout their stay.
- Personally welcome VIP and high profile guests with warm, professional greeting and escort them to their suite or villa.
- Supervise and ensure proper in room check ins/check outs and delivery of signature butler services (e.g., unpacking, shoeshine, bath preparation).
- Maintain high visibility in public areas to engage guests and proactively manage their experience.
- Anticipate guest needs and ensure all requests, amenities, and preferences are fulfilled and refreshed daily.
- Ensure villas/suites are fully prepared and set up according to guest preferences before arrival.
- Conduct quality checks of room readiness, including amenities and cleanliness, especially for VIPs and special occasions.
Skills, Experience & Educational Requirements
- Successfully completed A levels
- Diploma, Hotel Management an advantage
- A minimum of 2 years’ experience in a Call Center in acknowledged Resorts or Hotels.
- Speaks English fluently.
- Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice preferable
- Good verbal and written communication skills
- Passion for customer care with a desire and willingness to work in a Call Center environment.
- Excellent interpersonal and Guest management skills, strong business communication skills
- Ability to work under pressure and react quickly and effectively.
- Analytical skills. Ability to identify reasonable solutions quickly.
- Flexibility with shift patterns to ensure support across operational hours.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at One & Only Royal Mirage
Housekeeping Coordinator
Dubai, UAE
One&Only Royal Mirage in Dubai seeks a Housekeeping Coordinator to ensure smooth operation of the housekeeping office. Responsibilities include managing room assignments, handling guest requests, coordinating with depart
Housekeeping Ordertaker
Dubai, UAE
One&Only Royal Mirage seeks a Housekeeping Ordertaker to answer calls, record guest requests, and coordinate with housekeeping and other departments. Requires high school diploma, 1-2 years of experience in a similar rol
Housekeeping Supervisor
Dubai, UAE
One&Only Royal Mirage seeks a Housekeeping Supervisor to oversee housekeeping tasks, ensuring guest rooms and corridors meet resort standards. The role involves supervising team members, inspecting rooms, managing deep c
Room Service Ordertaker
Dubai, UAE
One&Only Royal Mirage is seeking a Room Service Ordertaker to handle in-room dining orders. The role involves answering calls, recording orders accurately, and ensuring seamless delivery of food and beverages to guest ro
Kids Only Supervisor
Dubai, UAE
One&Only Royal Mirage seeks a Kids Only Supervisor to oversee children's program operations, supervise counselors and babysitters, and ensure a safe, engaging environment. The role requires at least 2 years of similar ex
Chef de Partie (Arabic Speaker) - Naraya
Dubai, UAE
One&Only Royal Mirage seeks a Chef de Partie specializing in Levantine cuisine for its Naraya restaurant. The role requires 1-2 years of experience as Chef de Partie or Demi Chef in luxury hospitality, strong attention t
Kids Only Agent
Dubai, UAE
One&Only Royal Mirage in Dubai is hiring a Kids Only Agent to join the Sports & Leisure team. The role involves ensuring the well-being of children, facilitating Kids Club activities, and providing personalized service.
Outlet Supervisor - Samovar Lounge - Upcoming Opportunity
Dubai, UAE
Outlet Supervisor - Samovar Lounge - Upcoming Opportunity (19899) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’
Housekeeping Coordinator
Dubai, UAE
Housekeeping Ordertaker
Dubai, UAE
Housekeeping Supervisor
Dubai, UAE
Room Service Ordertaker
Dubai, UAE
Kids Only Supervisor
Dubai, UAE
Chef de Partie (Arabic Speaker) - Naraya
Dubai, UAE
Kids Only Agent
Dubai, UAE
Outlet Supervisor - Samovar Lounge - Upcoming Opportunity
Dubai, UAE