Housekeeping Supervisor
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Key skills for this role
About the Role
One&Only Royal Mirage seeks a Housekeeping Supervisor to oversee housekeeping tasks, ensuring guest rooms and corridors meet resort standards. The role involves supervising team members, inspecting rooms, managing deep cleaning schedules, and maintaining inventory.
Key Skills for This Role
Responsibilities
- Supervise and coordinate all team members ensuring prompt and courteous service
- Supervise and inspect guest rooms and corridors
- Supervise deep cleaning and special task schedules
- Report to Housekeeping Manager regarding upkeep of furnishings, facilities, and equipment
- Carry out good communication with team members
- Attend daily briefing with Housekeeping Manager
- Identify and ensure highest possible standard of cleanliness and maintenance
- Supervise usage of guest room supplies and amenities at realistic cost
- Ensure Housekeeping procedures are updated and in accordance with health and safety policies
- Be fully trained on all HK tasks and procedures
- Have full knowledge of resort layout
- Supervise cleanliness of back landings and storage
Requirements
- Communication – speak and understand English
- Previous experience would be advantageous
- Computer literate
- Strong administrative abilities
- Leadership skills
- Ability to have a strong customer focus
Full Job Posting
Job Summary
- To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.
Key Duties and Responsibilities
- To report for duty punctually always wearing the correct uniform and name tag.
- To ensure proper grooming always as per company policy.
- To attend daily briefing in selected areas conducted by direct leader.
- To champion the company values and objectives such as JDP, MS and Emp. Survey.
- Supervise and coordinate all team members ensuring guests receive prompt and courteous service.
- Supervise and inspect guest rooms and corridors.
- Supervise deep cleaning and special task schedules.
- Supervise and reports to the HK Manager regarding the upkeep of furnishings, facilities, and equipment.
- Carries out good communication with team members ensuring performance is effectively managed.
- Attends and supervises that team attends to duty in proper uniform, on time and well groomed.
- Attends daily briefing with HK Manager ensuring a complete understanding of tasks.
- Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
Skills, Experience & Educational Requirements
- Communication – speak and understand English.
- Previous experience would be advantageous.
- Computer literate.
- Strong administrative abilities.
- Leadership skills.
- Ability to have a strong customer focus.
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