Room Service Ordertaker
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Key skills for this role
About the Role
One&Only Royal Mirage is seeking a Room Service Ordertaker to handle in-room dining orders. The role involves answering calls, recording orders accurately, and ensuring seamless delivery of food and beverages to guest rooms.
Key Skills for This Role
Responsibilities
- Answer in room dining calls promptly and courteously
- Take all room service orders in a professional manner
- Process customer bills promptly and accurately
- Prepare trays with ordered items, ensuring proper presentation
- Set up and arrange items in the guest's room according to service standards
- Promote in room dining services and special packages
- Handle cash, credit cards, and provide correct change
- Maintain complete knowledge of all menu items, prices, preparation methods, and quality standards
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
- Remove soiled trays and trolleys from the room and transport to dishwashing area
Requirements
- Ability to satisfactorily communicate in English with guests, co workers, and management
- At least vocational diploma in any discipline
- Minimum of 1 year in hospitality business; fresh graduate welcome
- Knowledgeable in various kinds of food and beverage
- Computer literate
- Ability to work in a fast paced environment
- Flexibility to work evenings, weekends, and holidays
- Pleasant personality with good communication and interpersonal skills
Full Job Posting
Job Summary
- As an In Room Order Taker, you play a crucial role in providing exceptional service to hotel guests by receiving and processing in room dining orders. Your responsibilities include answering calls, accurately recording orders, and ensuring a seamless delivery of food and beverages to guest rooms.
Key Duties and Responsibilities
- Create an environment for the guests designed to stimulate all senses through personal service, amenities, and experiences.
- Answer in room dining calls promptly and courteously.
- Follow up with guests with additional services that enhance the guest experience.
- Handle guest request personally and/or refer as appropriate.
- Demonstrate the department values when providing service and teamwork.
- Create luxury for all the senses by greeting while taking order by phone.
- Take all room service order in a profession manner and courteously.
- Help waiters to set for service when IRD is heavy.
- Monitor service load throughout shift.
- Help servers provide service during busy times.
- Monitor hall sweeps to insure proper cleanliness.
- Handle customer inquiries and complaints.
Skills, Experience & Educational Requirements
- Ability to satisfactorily communicate in English with guests, co workers, and management to their understanding.
- At least vocational diploma in any discipline.
- Minimum of 1 year in hospitality business. Fresh graduate is welcome.
- Knowledgeable in various kinds of food and beverage.
- Computer literate
- Ability to work in a fast paced environment.
- Flexibility to work evenings, weekends, and holidays.
- Pleasant personality with good communication and interpersonal skills
- Quickly finds common ground.
- Adapts interaction style to integrate with others.
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