Community Management Executive
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Key skills for this role
About the Role
Asteco is hiring a Community Management Executive to support Owners' Association management in Abu Dhabi. Responsibilities include site inspections, resident relations, financial administration, and coordination with service providers.
Key Skills for This Role
Responsibilities
- Conduct regular site inspections and address HSE related issues
- Report concerns to service providers through formal reports/CAF
- Maintain and update the community action tracker
- Inspect and verify third party contractor works before approving completion reports
- Coordinate with security, issue violation notices, and resolve service requests
- Organize joint inspections with service providers and evaluate performance
- Maintain knowledge of FM contract deliverables
- Identify opportunities to improve community operations and efficiency
- Prepare operational reports and updates
- Assist in weekly operations meetings
- Draft official correspondence for service providers and stakeholders
- Support emergency incident management and client interaction
Requirements
- Graduate or Undergraduate degree
- Minimum 1 year experience in a similar role within an Owners' Association or Property Management company, or 2 years in hotel front office roles (preferred)
- Minimum 2 years of administrative experience within the UAE
- Strong verbal and written communication skills
- Fluent English; Arabic is preferred
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong time management and proactive approach
- Ability to work independently
Full Job Posting
Job Purpose
- The Community Management Executive provides support to the Community Management team in managing Owners' Associations (OA) in compliance with applicable laws governing jointly owned properties.
- The role covers community operations, financial administration, stakeholder relations, and coordination with owners, residents, service providers, contractors, and community partners.
Operations
- Conduct regular site inspections and address HSE related issues.
- Report concerns to service providers through formal reports/CAF.
- Maintain and update the community action tracker.
- Inspect and verify third party contractor works before approving completion reports.
- Coordinate with security, issue violation notices, and resolve service requests.
- Organize joint inspections with service providers and evaluate performance.
- Maintain knowledge of FM contract deliverables.
- Identify opportunities to improve community operations and efficiency.
- Prepare operational reports and updates.
- Assist in weekly operations meetings.
- Draft official correspondence for service providers and stakeholders.
- Support emergency incident management and client interaction.
Customer, Resident & Owner Relations
- Respond to owner and resident inquiries via email, phone, text, and other communication channels.
- Attend to walk in customers when required.
- Ensure compliance with community rules and regulations.
- Recommend improvements that enhance resident comfort and community living.
- Communicate planned maintenance, emergency works, or disruptions to residents.
- Maintain and update tenant databases and community portal records.
- Support community events and engagement activities.
- Attend board meetings and Annual General Assemblies.
- Coordinate access to units for projects and maintenance activities.
Financial & Administrative Responsibilities
- Review financial statements with Community Management.
- Assist in service charge budget planning and recommendations.
- Support collection of service charges in accordance with applicable laws.
- Maintain community management forms and records.
- Process advertising and flyer distribution requests.
- Assist with tender preparation and site visits.
- Coordinate purchase requisitions, LPOs, and payment processing.
- Liaise with Procurement, HSE, Finance, and other support departments.
- Support departmental budget preparation.
- Assist with insurance claims, reimbursements, and property damage tracking.
- Prepare meeting minutes and reports.
- Upload records for quarterly and annual meetings.
Qualifications
- Graduate or Undergraduate degree.
- Community Management certification from a recognized institute is desirable.
Experience & Skills
- Minimum 1 year of experience in a similar role within an Owners' Association or Property Management company, or 2 years in hotel front office roles (preferred).
- Minimum 2 years of administrative experience within the UAE.
- Strong verbal and written communication skills.
- Fluent English; Arabic is preferred.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong time management and proactive approach.
- Ability to work independently.
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