Collections Specialist
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Key skills for this role
About the Role
Pavago is hiring a Collections Specialist for a remote, full-time role working U.S. business hours.
Key Skills for This Role
Responsibilities
- Make 100+ outbound calls daily to customers with overdue invoices
- Follow up consistently via calls and emails until payment resolution
- Navigate gatekeepers and reach decision makers responsible for payments
- Handle objections and drive conversations toward payment commitments
- Investigate billing discrepancies and customer concerns
- Maintain accurate records of all calls, follow ups, and outcomes in CRM
- Communicate clearly and professionally with customers
- Identify recurring issues impacting collections and share insights to improve processes
Requirements
- Proven experience in collections, accounts receivable, or high volume outbound calling roles
- Comfortable making 100+ outbound calls per day consistently
- Strong objection handling and negotiation skills
- Experience using CRM tools (Salesforce or similar)
- Excellent verbal and written English communication skills
- High attention to detail and accuracy in documentation
- Ability to manage multiple accounts and follow ups simultaneously
Full Job Posting
About the Role
- We are hiring a results driven Collections Specialist to take ownership of past due accounts and drive consistent payment recovery.
- This is a high intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.
- This role requires someone who is confident on calls, persistent with follow ups, and comfortable making 100+ outbound calls daily.
Collections & Payment Recovery
- Make 100+ outbound calls daily to customers with overdue invoices.
- Follow up consistently via calls and emails until payment resolution.
- Navigate gatekeepers and reach decision makers responsible for payments.
- Handle objections and drive conversations toward payment commitments.
Billing Issues & Case Resolution
- Investigate billing discrepancies and customer concerns.
- Identify root causes of delays and work toward resolution.
- Coordinate internally to resolve issues impacting payments.
CRM Management & Documentation
- Maintain accurate records of all calls, follow ups, and outcomes in CRM (Salesforce or similar).
- Track customer interactions, payment commitments, and next steps.
- Ensure no account is left unattended or without follow up.
Customer Communication
- Communicate clearly and professionally with customers.
- Provide updates on payment status and issue resolution.
- Maintain a balance between firmness and professionalism in collections conversations.
Process Improvement & Reporting
- Identify recurring issues impacting collections.
- Share insights to improve processes and recovery rates.
- Maintain consistency in daily activity and reporting.
Must Have Experience & Skills (Non Negotiables)
- Proven experience in collections, accounts receivable, or high volume outbound calling roles.
- Comfortable making 100+ outbound calls per day consistently.
- Strong objection handling and negotiation skills.
- Experience using CRM tools (Salesforce or similar).
- Excellent verbal and written English communication skills.
- High attention to detail and accuracy in documentation.
- Ability to manage multiple accounts and follow ups simultaneously.
Key Performance Indicators (KPIs)
- Daily call volume (100+ calls/day).
- Number of payments collected / accounts resolved.
- Follow up consistency and response time.
- Accuracy of CRM updates and documentation.
- Reduction in outstanding receivables.
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