Collections & Claims Specialist
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Key skills for this role
About the Role
Ensure operational excellence in cash collection and claims management, requiring strong communication, analytical skills, and experience with cross-functional teams.
Key Skills for This Role
Responsibilities
- Accurate and timely claims analysis and settlement with customers
- Ensure compliant and reconciled customer accounts
- Managing open items and aged balances to tackle disputes or risks to collection
- Cross functional interactions with sales and logistics teams
- Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks
Requirements
- Bachelor's Degree, preferably in business/accounting/finance or supply chain
- Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management
- SOCPA membership
- Experience with key information systems (Excel, SAP)
- Excellent communication skills
Full Job Posting
Job Purpose
- This role exists to ensure operational excellence in the end to end cash collection and claims management cycle.
- Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances.
- Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts.
Key Responsibilities
- Accurate and timely claims analysis and settlement with customers
- Ensure compliant and reconciled customer accounts
- Managing open items and aged balances to tackle disputes or risks to collection
- Cross functional interactions with sales and logistics teams
- Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks
Required Qualifications
- Bachelor's Degree, preferably in business/accounting/finance or supply chain
- Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management
- SOCPA membership
- Experience of working with key information systems (Excel, SAP)
- Excellent communication skills Impactful and flexible communication
Preferred Qualifications
- Experience in working across cross functional teams and with external stakeholders
- Multitasking and ability to work with different ad hoc issues.
- Strong business acumen, passion for high performance
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