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Client Support Officer

Equiti Group
Sharjah, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Customer supportCustomer serviceComplaint resolutionClient account maintenanceFinancial transactions supportClient onboarding
Free

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Customer supportCustomer serviceComplaint resolution
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About Equiti

Equiti is a fintech firm providing multi-asset products, liquidity solutions, technology hubs, and online trading platforms.

The company provides brokerage services to individual, professional, and institutional clients across Europe, the Middle East, and Africa.

Role Overview

The Client Support Officer works in the Retail Operations Client Support department in the Sharjah office.

The role supports internal teams and clients while delivering a positive customer experience in a fast-paced environment.

Responsibilities

  • Support customers through email, phone, live chat, and social media with a positive and professional approach.
  • Coordinate with Sales and internal departments to handle requests and support client onboarding.
  • Respond to enquiries, send notifications, and communicate with customers about company services.
  • Assist with customer service policies, procedures, projects, and process-efficiency improvements.
  • Train staff on company systems and customer service techniques.
  • File, upload, download, and enter customer information and documents.
  • Assist with financial transactions alongside the Backoffice team.
  • Resolve complaints and suggest solutions for product or service malfunctions.
  • Maintain existing client accounts and guide clients on trading platforms and company portals.

Skills and Competencies

  • Strong analytical, problem-solving, time-management, attention-to-detail, communication, and relationship-building skills.
  • Fluent spoken and written Arabic and English are required.
  • Microsoft Office and computer-operation skills are required; Excel formula experience is advantageous.
  • Ability to multitask, prioritize, meet deadlines, work independently, and adapt under pressure.
  • FX and MT4 knowledge is a plus.
  • Ability to work flexible hours and night shifts.

Experience Requirements

  • Bachelor's degree in accounting, finance, economics, or a business-related field.
  • Professional experience working as a customer support officer.
  • Experience in finance, banking, or customer service industries is advantageous.

Workplace Benefits

  • The workplace offers a competitive salary package, performance-based bonus, and medical insurance coverage.
  • Additional benefits include smart working options, wellness initiatives, career development, office lunch, and company events.

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