Client Services and Banking Executive
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Key skills for this role
About the Role
Bayut & dubizzle seek an Auto-loan Processor to manage end-to-end documentation for auto loans, coordinate with banks, sales, and clients, and maintain CRM records. Requires 2+ years in banking or auto-loan processing, CRM proficiency, and strong organizational skills.
Key Skills for This Role
Responsibilities
- Maintain proactive communication with banks and gather all required documents in a timely manner
- Guide stakeholders through the application process, clarifying requirements and ensuring smooth documentation experience
- Review and validate all submitted documents for completeness, accuracy, and authenticity
- Compile and organize application documents as per the bank's specifications
- Submit finalized applications to the appropriate financial institutions and maintain record
- Provide clients with timely and transparent updates throughout the entire application lifecycle
- Communicate outcomes, including approvals, rejections, and any additional documentation requests from financial institutions
- Address client inquiries and concerns promptly and professionally
- Serve as the primary point of contact between Sales department, internal evaluation team, banking partners and the client
- Facilitate smooth information flow and ensure alignment among all stakeholders involved in the application process
- Coordinate meetings or discussions when necessary to resolve bottlenecks or address complex cases
- Assist in refining and improving operational workflows for better efficiency and turnaround times
Requirements
- Bachelor's degree/Diploma in Business Administration, Operations Management, Finance, or a related field
- Minimum of 2 years of experience in banking, auto loan processing or a related role
- Experience working with CRM, ERP, and operational reporting tools
- Hands on experience with process optimization, data processing, and reporting
- Familiarity with Ms. Office/Sheets, and CRM software (e.g., Salesforce, HubSpot, Zoho) and reporting tools
- Awareness of sales processes, customer lifecycle, and service delivery frameworks
- Analytical Thinking: Capable of identifying patterns, spotting inconsistencies, and making data driven decisions
- Excellent Communication Skills: Proficient in both written and spoken English
- CRM Proficiency: Familiar with CRM tools and comfortable managing client records
- Highly Organized: Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain structured workflows
- Strong Attention to Detail: Ensures accuracy in documentation, data entry, and communication with minimal supervision
- Process Oriented Mindset: Continuously seeks opportunities to streamline operations, improve efficiency, and enhance the quality of service
Full Job Posting
Company Overview
- Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
- Connecting millions of users across the country, we are committed to delivering the best online search experience.
- As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
- With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
Role Overview
- As an Auto loan Processor, you will manage end to end documentation processes, ensuring timely collection, compliance, and submission to financial institutions.
- You will facilitate seamless communication between the Sales department, banking partners and clients, providing regular updates and addressing inquiries.
- Additionally, you will maintain accurate records within the CRM system and support process optimization initiatives.
In this role, you will:
- Maintain proactive communication with banks and gather all required documents in a timely manner
- Guide stakeholders through the application process, clarifying requirements and ensuring smooth documentation experience
- Review and validate all submitted documents for completeness, accuracy, and authenticity
- Compile and organize application documents as per the bank's specifications
- Submit finalized applications to the appropriate financial institutions and maintain record
- Provide clients with timely and transparent updates throughout the entire application lifecycle
- Communicate outcomes, including approvals, rejections, and any additional documentation requests from financial institutions
- Address client inquiries and concerns promptly and professionally
- Serve as the primary point of contact between Sales department, internal evaluation team, banking partners and the client
- Facilitate smooth information flow and ensure alignment among all stakeholders involved in the application process
- Coordinate meetings or discussions when necessary to resolve bottlenecks or address complex cases
- Assist in refining and improving operational workflows for better efficiency and turnaround times
Requirements
- Bachelor's degree/Diploma in Business Administration, Operations Management, Finance, or a related field
- Minimum of 2 years of experience in banking, auto loan processing or a related role
- Experience working with CRM, ERP, and operational reporting tools
- Hands on experience with process optimization, data processing, and reporting
- Familiarity with Ms. Office/Sheets, and CRM software (e.g., Salesforce, HubSpot, Zoho) and reporting tools
- Awareness of sales processes, customer lifecycle, and service delivery frameworks
- Analytical Thinking: Capable of identifying patterns, spotting inconsistencies, and making data driven decisions during application assessments
- Excellent Communication Skills: Proficient in both written and spoken English, with the ability to convey information clearly and professionally
- CRM Proficiency: Familiar with CRM tools and comfortable managing client records, updating information, and navigating system workflows
- Highly Organized: Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain structured workflows
- Strong Attention to Detail: Ensures accuracy in documentation, data entry, and communication with minimal supervision
- Process Oriented Mindset: Continuously seeks opportunities to streamline operations, improve efficiency, and enhance the quality of service
Benefits
- A fast paced, high performing team
- Multicultural environment with over 60 different nationalities
- Competitive Tax free Salary
- Comprehensive Health insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
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