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Client Services and Banking Executive

dubizzle
Dubai, UAE
Full Time
Mid
3 weeks ago
Documentation ManagementCRM SoftwareMicrosoft OfficeData ProcessingProcess OptimizationCommunication
Free

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Documentation ManagementCRM SoftwareMicrosoft Office
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Company Overview

  • Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
  • Connecting millions of users across the country, we are committed to delivering the best online search experience.
  • As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
  • With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

Role Overview

  • As an Auto loan Processor, you will manage end to end documentation processes, ensuring timely collection, compliance, and submission to financial institutions.
  • You will facilitate seamless communication between the Sales department, banking partners and clients, providing regular updates and addressing inquiries.
  • Additionally, you will maintain accurate records within the CRM system and support process optimization initiatives.

In this role, you will:

  • Maintain proactive communication with banks and gather all required documents in a timely manner
  • Guide stakeholders through the application process, clarifying requirements and ensuring smooth documentation experience
  • Review and validate all submitted documents for completeness, accuracy, and authenticity
  • Compile and organize application documents as per the bank's specifications
  • Submit finalized applications to the appropriate financial institutions and maintain record
  • Provide clients with timely and transparent updates throughout the entire application lifecycle
  • Communicate outcomes, including approvals, rejections, and any additional documentation requests from financial institutions
  • Address client inquiries and concerns promptly and professionally
  • Serve as the primary point of contact between Sales department, internal evaluation team, banking partners and the client
  • Facilitate smooth information flow and ensure alignment among all stakeholders involved in the application process
  • Coordinate meetings or discussions when necessary to resolve bottlenecks or address complex cases
  • Assist in refining and improving operational workflows for better efficiency and turnaround times

Requirements

  • Bachelor's degree/Diploma in Business Administration, Operations Management, Finance, or a related field
  • Minimum of 2 years of experience in banking, auto loan processing or a related role
  • Experience working with CRM, ERP, and operational reporting tools
  • Hands on experience with process optimization, data processing, and reporting
  • Familiarity with Ms. Office/Sheets, and CRM software (e.g., Salesforce, HubSpot, Zoho) and reporting tools
  • Awareness of sales processes, customer lifecycle, and service delivery frameworks
  • Analytical Thinking: Capable of identifying patterns, spotting inconsistencies, and making data driven decisions during application assessments
  • Excellent Communication Skills: Proficient in both written and spoken English, with the ability to convey information clearly and professionally
  • CRM Proficiency: Familiar with CRM tools and comfortable managing client records, updating information, and navigating system workflows
  • Highly Organized: Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain structured workflows
  • Strong Attention to Detail: Ensures accuracy in documentation, data entry, and communication with minimal supervision
  • Process Oriented Mindset: Continuously seeks opportunities to streamline operations, improve efficiency, and enhance the quality of service

Benefits

  • A fast paced, high performing team
  • Multicultural environment with over 60 different nationalities
  • Competitive Tax free Salary
  • Comprehensive Health insurance
  • Annual Air Ticket Allowance
  • Employee discounts at multiple vendors across the emirates
  • Rewards & Recognitions
  • Learning & Development

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