Senior Operations Manager (Cars)
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Key skills for this role
About the Role
dubizzle seeks a Senior Operations Manager to own the operations of dubizzle Cars, including inspections, logistics, inventory management, and transfers across the UAE. The role involves leading process improvement, product optimization, and resource efficiency while managing a team and KPIs.
Key Skills for This Role
Responsibilities
- Own on ground operations and the different functions within them
- Guide the team on effectively handling customer complaints related to business and operations
- Synthesise new business processes to drive efficiency whilst improving the customer experience
- Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards
- Co create flows with concerned departments on business processes and any client complaints
- Support the Inspections function by creating flows to optimise time whilst maintaining quality
- Mentor and develop the operations team, and nurture an environment where they can excel
- Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions
- Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches
- Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation
- Formulate strategic and operational objectives and ensure adequate follow up
- Provide timely and accurate updates/information to relevant stakeholders
Requirements
- Bachelor's/Master's degree in Business Administration/Operations Management
- 2 to 4 years of proven work experience as Operations Manager or Project Manager
- Experience working in a large technology/automotive/ecommerce B2C company
- Understanding of continuous improvement techniques to drive change
- Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain
- Managerial and leadership skills with the ability to manage people
- Ability to adapt, overcome and flourish in a fast paced environment
- Strong team player who has worked cross functionally before
Full Job Posting
Company Overview
- Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
- As part of Dubizzle Group, we have more than 123 million monthly users.
Key Responsibilities
- Own on ground operations and the different functions within them.
- Guide the team on effectively handling customer complaints related to business and operations.
- Synthesise new business processes to drive efficiency whilst improving the customer experience.
- Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards.
- Co create flows with concerned departments on business processes and any client complaints.
- Support the Inspections function by creating flows to optimise time whilst maintaining quality; follow strict hiring protocols.
- Mentor and develop the operations team, and nurture an environment where they can excel through encouragement and empowerment.
- Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions.
- Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches.
- Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation, focused on efficiency, scalability, and customer satisfaction.
- Formulate strategic and operational objectives and ensure adequate follow up.
- Provide timely and accurate updates/information to relevant stakeholders.
Requirements
- A Bachelor's/Master's degree in Business Administration/Operations Management.
- 2 to 4 years of proven work experience as Operations Manager or Project Manager.
- Experience working in a large technology/automotive/ecommerce B2C company.
- Experience in multi site branded operations and On demand logistics is a plus.
- Understanding of continuous improvement techniques to drive change.
- Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain.
- Managerial and leadership skills with the ability to manage people.
- Planning, organising, and delegating tasks and functions.
- Ability to adapt, overcome and flourish in a fast paced environment.
- Strong team player who has worked cross functionally before to coordinate and meet deadlines.
- High adaptability to change and the ability to execute quickly.
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive Tax free Salary.
- Comprehensive Health Insurance.
- Annual Air Ticket Allowance.
- Employee discounts at multiple vendors across the emirates.
- Rewards & Recognitions.
- Learning & Development.
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