Client Relationship Officer
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Key skills for this role
Role Overview
Manage an assigned portfolio of clients, brokers, and salespersons across real estate projects.
Focus on ongoing communication, relationship management, payment follow-ups, and collections.
Key Skills for This Role
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About the Role
Manage an assigned portfolio of clients, brokers, and salespersons across real estate projects.
Focus on ongoing communication, relationship management, payment follow-ups, and collections.
Client and Broker Management
- Serve as the primary point of contact for assigned clients, brokers, and salespersons.
- Communicate about contract status, payment schedules, and general inquiries.
- Liaise with brokers and sales agents to resolve concerns and confirm payment commitments.
Payments and Collections
- Follow up on outstanding and upcoming payments, including payment plan milestones.
- Coordinate with the Account Verification Team to ensure payments are accurately recorded and reconciled.
- Escalate at-risk, delayed, or overdue accounts to the Client Success Manager.
Records and Portfolio Management
- Maintain accurate and up-to-date records of client interactions, commitments, and follow-ups.
- Independently manage a large portfolio of accounts.
Experience
- 2–4 years of experience in customer service, client relationship management, collections, or a related field.
- Experience in real estate, banking, or property development is preferred.
- UAE real estate experience in off-plan sales and payment plans is strongly preferred.
Skills and Qualifications
- Strong verbal and written communication skills in English.
- Arabic language skills are a strong advantage.
- Experience in payment follow-ups, debt collection, or accounts receivable is highly desirable.
- Proficiency in CRM systems, Excel, and basic reporting tools.
- Strong interpersonal, relationship-management, organizational, and detail-oriented skills.
Education
- A Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field is preferred.
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