Client Advisor - Abu Dhabi
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Key skills for this role
About the Role
Hermès seeks a Client Advisor in Abu Dhabi to deliver exceptional sales and service in luxury retail. The role involves welcoming clients, presenting products, managing customer relationships, and supporting store operations.
Key Skills for This Role
Responsibilities
- Welcome clients warmly and engage with sincerity
- Present relevant product features and benefits based on client needs
- Call on current and potential clients to establish and maintain relationships
- Oversee store merchandising and ensure products are returned to place
- Partake in management tasks associated with sales
- Adhere to administrative procedures concerning exchanges, returns, and repairs
- Share client feedback on products and propose ideas for improvement
Requirements
- Proven track record in a sales position in luxury retail
- Empathy and sincerity when serving customers
- Professionalism in services provided to the customer
- Positive attitude within the sales team
- Familiarity with the products
- Punctuality, flexibility, reactivity
Full Job Posting
Main Responsibilities
- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity.
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation.
- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
- To oversee, under the Store Manager/ Floor Manager's supervision, that the store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- To share clients feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver.
Requirements
- Proven track record in a sales position in luxury retail.
- Empathy & sincerity when serving customers.
- Professionalism in services provided to the customer.
- Individual contribution to the turnover in the sector.
- Positive attitude within the sales team.
- Familiarity with the products.
- Punctuality, flexibility, reactivity.
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