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Change Management Officer

AIQU
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
change managementbusiness transformationstakeholder engagementcommunication planningproject coordinationtraining coordination
Free

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Role overview

Change Management Officer supporting implementation of a guest disruption recovery system within Operations.

The role helps operational teams understand, adopt and embed new disruption recovery processes, tools and ways of working across the guest journey.

The position supports readiness, engagement, communications and adoption activities for disruption response, guest servicing and recovery stakeholders.

Job details

  • Job location is Abu Dhabi, UAE.
  • The stated job type is 12 months and extendable.

Required skills and experience

  • Minimum 2 to 4 years of experience in business transformation, change management, communications, stakeholder engagement or project coordination.
  • Experience supporting change activities, stakeholder communications, training coordination or adoption support.
  • Good understanding of change management principles, communication planning and project support activities.
  • Excellent command of written and spoken English.
  • Operational or aviation experience is preferred.
  • Exposure to disruption management, irregular operations, guest recovery or service recovery processes is advantageous.
  • Airline experience is preferable.

Accountabilities

  • Support structured change management activities that help employees and stakeholders adopt change across Operations.
  • Assist with change impact and readiness assessments and capture findings for implementation planning.
  • Support communications, briefing materials, stakeholder engagement, change risk tracking and mitigation actions.
  • Maintain SharePoint content, FAQ libraries, briefing packs and user support materials.
  • Coordinate change champion networks, project administration and progress reporting.

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