Cashier
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Key skills for this role
About the Role
Al Rostamani International Exchange seeks a Cashier to process currency exchange and remittance transactions with accuracy and efficiency. The role involves customer service, cash handling, and cross-selling financial products.
Key Skills for This Role
Responsibilities
- Meet and greet customers at counter/lobby area and thank them for their business
- Provide service to retail and commercial customers as per established standards
- Communicate regulations and norms regarding transactions in a professional manner
- Provide advice and guidance about products and services to customers
- Achieve minimum wait time and serve time, aiming to reduce TAT continuously
- Lead customers to relevant department/persons for query resolutions
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross selling opportunities
- Actively convert walk in customers to IntroCard holders
- Handle foreign currency, remittances, and other customer transactions with zero defects
- Ensure cash handling is done as per company policy and cash balance is accurately tailed
- Report any anomalies such as under/overs to concerned superior immediately
Requirements
- Graduate or equivalent in any related field
- 2 years of prior experience as a Cashier/Teller
- Previous exposure to large volume of cash handling is an added advantage
- Knowledge of basic computer applications and operations
- Good interpersonal skills
- Good communication skills
- Customer service oriented
- Good quantitative skills
Full Job Posting
Company Overview
- Al Rostamani Group has a key presence in industries such as General Trading, Automobiles, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and IT Services.
- Al Rostamani International Exchange is a leader in currency exchange and international remittance services in the UAE.
Job Purpose
- To process transactions as per customer request including remittances, cash, cheques and other financial transactions with accuracy and efficiency.
Job Responsibilities
- Meet and greet customers at counter/lobby area, and thank them for their business.
- Provide service to retail and commercial customers as per established ARIE standards.
- Communicate regulations and norms regarding transactions in a professional manner.
- Provide advice and guidance about ARIE Products & Services to customers.
- Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT.
- Lead customers to relevant department/persons for query resolutions, special deals, etc.
- Ensure optimal profit margins are maintained for transactions.
- Solicit referrals and initiate cross selling opportunities.
- Actively convert walk in customers to IntroCard holders.
- Explore opportunities to increase customer base, transaction number, revenue per transaction & customer.
- Handle foreign currency, remittances, and other customer transactions with zero defects.
- Ensure assigned work activities are carried out as per company policies and procedures.
Job Requirements
- Graduate or equivalent in any related field.
- 2 years of prior experience as a Cashier/Teller.
- Previous exposure to large volume of cash handling is an added advantage.
- Knowledge of basic computer applications and operations.
- Good interpersonal skills.
- Good communication skills.
- Customer service oriented.
- Good quantitative skills.
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