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indeed

IT Business Partner

Al Rostamani International Exchange
Dubai, UAE
Full Time
Manager
Onsite
2 weeks ago
Business Relationship ManagementProject ManagementIT Service ManagementAutomotive Industry KnowledgeSQL Report BuilderArchitecture
Free

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Key skills for this role

Business Relationship ManagementProject ManagementIT Service Management
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Job Purpose

  • Business Partner – Automotive; manages day to day relationship, oversees projects, demands, and IT services related to the assigned entity/entities. Engages actively in shaping tech roadmaps and how IT can be leveraged to increase business performance. Ensures that adoption of IT systems is maximize

Job Responsibilities

  • Develops and inculcate the culture of IT Business Relationship framework in automotive entities.
  • Ensures customers’ priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.
  • Ensures conflicting stakeholder requirements are mediated appropriately.
  • Handles stakeholders’ complaints and escalations well through a sympathetic (yet formal) process.
  • Tracks customer and technology trends that could impact customer perception and service provision.
  • Keeps track of all technological innovations and future roadmap in Automotive and consistently checks for technical and commercial viability for the assigned entity.
  • Keeps a strong relationship with principle vendors of automotive and implement the technology best practices which they developed over the years
  • Fosters relationship with vendors of automotive core solution, engagement applications such as portals, mobile apps to ensure the relevance of its purpose for the future.
  • Maps business processes and entity’s requirements to IT initiatives
  • Establishes Master IT projects portfolio for the assigned entity, and conducts portfolio analysis, alignment and prioritization.
  • Identifies, manages, assesses, responds and controls risks and Issues.
  • Oversees the operations and health of the IT services for the assigned entity.

Job Requirements

  • Bachelor’s degree in IT field
  • Excellent business acumen in Automotive Industry
  • Excellent business Process knowledge of Automotive business including Vehicle Sales, Spare Parts, Services, CRM & Finance
  • Good technical knowledge (focus on help selecting solutions, and maintain them)
  • Good Knowledge of Database Management and report building using SQL Report Builder
  • Good understanding of the UAE regulation for Automotive business
  • Excellent documentation skills of the AS IS vs. To Be scenarios and related ROI
  • Good knowledge and expertise in architecture
  • Knowledge of Automotive Solutions such as Autoline, Autoline Drive, SAP DBM , TitanDMS etc… is an added value
  • 8 12 years of IT and business/industry work experience and 4 6 years in similar role in UAE
  • Develops and delivers presentations, training sessions and demos

Competencies

  • Analytical skills
  • Interpersonal skills
  • Commercial awareness
  • Communication skills
  • Team working skills
  • Ability to motivate people
  • Management and leadership skills
  • Coaching skills
  • Business relationship management skills

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