Cashier
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Key skills for this role
About the Role
Al Rostamani International Exchange is looking for a Cashier to process currency exchange and remittance transactions in Dubai. The role requires 2 years of cashier/teller experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Meet and greet customers at counter/lobby area and thank them for their business
- Provide service to retail and commercial customers as per established ARIE standards
- Communicate regulations and norms regarding transactions in a professional manner
- Provide advice and guidance about ARIE products & services to customers
- Achieve minimum wait time and serve time and aim for reducing TAT
- Lead customers to relevant department/persons for query resolutions, special deals
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross selling opportunities
- Actively convert walk in customers to IntroCard holders
- Handle foreign currency, remittances, and other customer transactions with zero defects
- Ensure cash handling is done as per company policy and cash balance is accurately tailed
- Report any anomalies such as under/overs to concerned superior immediately
Requirements
- Graduate or equivalent in any related field
- 2 years of prior experience as a Cashier/Teller
- Previous exposure to large volume of cash handling is an added advantage
- Knowledge of basic computer applications and operations
- Good interpersonal skills
- Good communication skills
- Customer service oriented
- Good quantitative skills
Full Job Posting
Job Purpose
- To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency
- To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements
Customer Satisfaction / Service Standards
- Meet and Greet customers at Counter / Lobby area, and thank them for their business
- Provide service to Retail and Commercial customers as per established ARIE standards
- Communicate regulations and norms regarding transactions in a professional manner
- Provide advice and guidance about ARIE Products & Services to customers as and when necessary
- Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT on a continuous basis
- Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
Financial / Sales
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross selling opportunities to existing customers
- Actively convert walk in customers to IntroCard holders
- Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives
Operations / Controls
- Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects
- Ensure assigned work activities are carried out as per Company policies and procedures
- Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed and appropriately handled as instructed by the Branch Management
- Report any anomalies such as under/Overs to concerned superior immediately
- Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
- Identify improvement areas & propose constructive changes to achieve operational excellence
- Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement
Qualifications
- Graduate or equivalent in any related field
Experience
- 2 years of prior experience as a Cashier/Teller
- Previous exposure to large volume of cash handling is an added advantage
Knowledge & Skills
- Knowledge of basic computer applications and operations
- Good interpersonal skills
- Good communication skills
- Customer service oriented
- Good quantitative skills
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