Service Center Manager
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Key skills for this role
About the Role
Al Rostamani Group seeks a Service Center Manager to oversee a profit center, managing manpower, financial, and administrative aspects. The role involves achieving commercial objectives, ensuring compliance with commercial approach, team management, and administrative/financial management of the center.
Key Skills for This Role
Responsibilities
- Manage the center's commercial activity and contribute to revenue and margin growth
- Ensure proper customer care, including greeting, identifying needs, and handling complaints
- Oversee team management, including scheduling, training, performance reviews, and maintaining a positive work environment
- Manage administrative and financial aspects, including costs, stock, cash collections, and documentation
- Ensure maintenance of the workshop and equipment
Requirements
- Bachelor's Degree in Business Administration/Management or related field
- Automotive certificate would be an added advantage
- Minimum 5 years in auto service centres handling reception area
- Proficient in English language (Verbal and written)
- Arabic and Hindi would be an added advantage
Full Job Posting
Job Purpose
- Oversee a profit center by managing manpower, financial, and administrative aspects. Sustain the smooth operation and profitability of the center over time. Be a manager, a salesperson, and an administrator. Guarantee the methods and procedures for implementing and adhering to Al Rostamani Auto Serv
Job Responsibilities
- Manage the center's commercial activity.
- Inform the customer about diagnoses, estimates, invoices, and the added value provided by TYREPLUS.
- Contribute to the growth of revenue and margin by offering additional sales.
- Organize and manage customer waiting times.
- Handle customer complaints.
- Adhere to procedures and promotional deadlines.
- Ensure the long term viability of the center.
- Initiate dialogue with all customers.
- Ensure proper customer care by greeting them with a smile and inquiring about their needs.
- Ensure the installation of vehicle protections.
- Ensure that the car is raised onto the lift and that the TYREPLUS procedures are followed.
- Always prioritize addressing the problem for which the customer visited the center.
Management – Team Management
- Ensure team cohesion and maintain a positive work environment.
- Set schedules and record hours worked.
- Define priorities.
- Train the team and guide each individual's personal development.
- Conduct annual performance reviews.
- Lead informational meetings with team members.
- Delegate certain tasks.
- Anticipate potential issues.
- Analyze staffing requirements.
- Ensure that messages from the TYREPLUS Management are effectively transmitted and understood.
Administrative and Financial Management of the Center
- Oversee administrative management (purchases, sales, etc.).
- Manage costs and expenditures.
- Ensure the results of the profit and loss account.
- Manage telephone calls.
- Prepare estimates and invoices.
- Take responsibility for stock management.
- Conduct perpetual inventories of the stock, tools, and equipment.
- Take responsibility for cash collections and manage the cash book.
- Prepare daily sheets and the breakdown of revenues.
- Send documents to the Accounting Department within specified deadlines.
- Manage warranties.
- Ensure the maintenance of the workshop and equipment.
Job Requirements
- Bachelor’s Degree: Business administration/management or related field.
- Automotive certificate would be an added advantage.
- Minimum 5 years in auto service centres handling reception area.
- Knowledge of customer and personal service principles.
- Knowledge of sales and marketing principles.
- Proficient in English language (Verbal and written).
- Arabic and Hindi would be an added advantage.
- Active listening skills.
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