Care Trainer

Position Purpose

Key Responsibilities

• Coaching & Support at store level
• Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment.
• Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
• Partner with Retail & Store Managers to share and align on feedback, development plan and follow-up actions through meetings and reports.
• Lead talent development, following the internal process, for own region and oversee for other region, by ensuring the KSA Care Education Expert is following the process.
• **Skincare and Haircare Education**
• Manage the overall KSA Skincare and Haircare training plan, calendar and budget – to be managed for own region and worked collaboratively with the KSA Care Education Expert for the other region.
• Lead the implementation and execution of all Skincare and Haircare initiatives at country level – including alignment on KSA specific needs, communication to stakeholders, follow up and gathering feedback.
• Deliver our Sephora University Skincare and Haircare training modules (in-class and digital in own region.
• In charge of ensuring the KSA Care Education Expert is equipped to deliver training modules in own region (from TTT, delivery’s observations and feedback)
• Lead the development of the KSA Skincare Community (including monthly engagement, organization of Experts’ events, feedback on performance, etc....)
• Accountable to increase Skincare and Haircare expertise in KSA by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.
• Track development, progress and learning of the store team.
• Follow-up and support engagement of the store team with our digital Sephora Learning App.
• Skincare and Haircare Brand Training in KSA
• Organize yearly Skincare and Haircare Education events (Community, Brand Conventions…).
• Support in delivering content of multi-brand trainings organized internally.
• Support Skincare and Haircare brands digital training.
• Support organization and monitoring of skincare and Haircare Masterclass training with involved brands.
• Manage admin tasks related to Skincare and Haircare brand trainings (digital trainings, attendee lists, testers’ requests…).
• Collaboration & Communication with business partners
• Store & Retail Management – share feedback, align on business, priorities & support needed at store level.
• OGCC SU team – collaboration, exchange of best practices and learning from each other’s
• HR – support in providing feedback on the store Skincare team and for HR-organized events
• Skincare and Haircare Offer team – tight collaboration at all times to align on priorities & needs
• Marketing/PR – participate in events, acting as a true Sephora Ambassador
• Do not hesitate to apply if you have:
• Training and coaching experience – being in a retail training role for 3+ years
• Advanced Skincare and Haircare knowledge
• Has proven records of coaching and developing team members
• Demonstrate excellent communication, presentation and public speaking skills
• Locally mobile (will travel within KSA on regular basis) and able to travel regionally (within KSA and other Middle East countries)
• Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated

HERE, YOU WILL FIND

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
• Join us and belong to something beautiful.
• ***SEPHORA***

Maison