Care Trainer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sephora Middle East is recruiting a KSA Care Trainer to support skincare and haircare learning and development for store teams. The role involves training delivery, in-store coaching, managing a Care Education Expert, and collaborating with retail and brand teams.
Key Skills for This Role
Responsibilities
- Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment
- Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching
- Partner with Retail & Store Managers to share and align feedback, development plan and follow up actions
- Lead talent development, following the internal process, for own region and oversee for other region
- Manage the overall KSA Skincare and Haircare training plan, calendar and budget
- Lead the implementation and execution of all Skincare and Haircare initiatives at country level
- Deliver Sephora University Skincare and Haircare training modules (in class and digital) in own region
- Ensure the KSA Care Education Expert is equipped to deliver training modules in own region
- Lead the development of the KSA Skincare Community
- Organize yearly Skincare and Haircare Education events (Community, Brand Conventions…)
- Support in delivering content of multi brand trainings organized internally
- Manage admin tasks related to Skincare and Haircare brand trainings
Requirements
- Training and coaching experience – being in a retail training role for 3+ years
- Advanced Skincare and Haircare knowledge
- Proven records of coaching and developing team members
- Excellent communication, presentation and public speaking skills
- Locally mobile (will travel within KSA on regular basis) and able to travel regionally
- Collaborative, flexible, adaptable, resilient, open to feedback and self motivated
Full Job Posting
Position Purpose
- Sephora Middle East is recruiting a KSA Care Trainer.
- The purpose of this role is to support Skincare and Haircare learning and development of the KSA store team through the implementation of regional training initiatives, training delivery, in store coaching and assessment (approx. 50% of time).
- The KSA Care Trainer is based in one of the two main KSA regions and is responsible for all initiatives within own region.
- The role includes the management of the KSA Care Education Expert, based in the other region of KSA.
Coaching & Support at store level
- Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment.
- Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
- Partner with Retail & Store Managers to share and align feedback, development plan and follow up actions through meetings and reports.
- Lead talent development, following the internal process, for own region and oversee for other region, by ensuring the KSA Care Education Expert is following the process.
Skincare and Haircare Education
- Manage the overall KSA Skincare and Haircare training plan, calendar and budget – to be managed for own region and worked collaboratively with the KSA Care Education Expert for the other region.
- Lead the implementation and execution of all Skincare and Haircare initiatives at country level – including alignment on KSA specific needs, communication to stakeholders, follow up and gathering feedback.
- Deliver our Sephora University Skincare and Haircare training modules (in class and digital) in own region.
- In charge of ensuring the KSA Care Education Expert is equipped to deliver training modules in own region (from TTT, delivery’s observations and feedback)
- Lead the development of the KSA Skincare Community (including monthly engagement, organization of Experts’ events, feedback on performance, etc....)
- Accountable to increase Skincare and Haircare expertise in KSA by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.
- Track development, progress and learning of the store team.
- Follow up and support engagement of the store team with our digital Sephora Learning App.
Skincare and Haircare Brand Training in KSA
- Organize yearly Skincare and Haircare Education events (Community, Brand Conventions…).
- Support in delivering content of multi brand trainings organized internally.
- Support Skincare and Haircare brands digital training.
- Support organization and monitoring of skincare and Haircare Masterclass training with involved brands.
- Manage admin tasks related to Skincare and Haircare brand trainings (digital trainings, attendee lists, testers’ requests…).
Collaboration & Communication with business partners
- Store & Retail Management – share feedback, align on business, priorities & support needed at store level.
- OGCC SU team – collaboration, exchange of best practices and learning from each other’s
- HR – support in providing feedback on the store Skincare team and for HR organized events
- Skincare and Haircare Offer team – tight collaboration at all times to align on priorities & needs
- Marketing/PR – participate in events, acting as a true Sephora Ambassador
Qualifications
- Training and coaching experience – being in a retail training role for 3+ years
- Advanced Skincare and Haircare knowledge
- Has proven records of coaching and developing team members
- Demonstrate excellent communication, presentation and public speaking skills
- Locally mobile (will travel within KSA on regular basis) and able to travel regionally (within KSA and other Middle East countries)
- Collaborative, flexible, adaptable, resilient, open to feedback and self motivated
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sephora
Store Operations Manager
Doha, QAT
Sephora is seeking a Store Operations Manager in Doha to oversee client experience, sales, operations, and team management. You will ensure operational excellence, drive sales, and maintain Sephora standards. Requires 2+
Skincare Manager
Doha, QAT
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Store Director
Doha, QAT
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference
Shop Manager
الرياض, KSA
Sephora Saudi Arabia is hiring a Shop Manager in Riyadh to lead store operations, drive sales, and deliver exceptional client experiences. The role requires 3-6 years of store management experience, strong leadership ski
Store Manager
الرياض, KSA
Sephora in Riyadh, KSA is seeking a Store Manager to lead the store team and drive sales. The role involves managing client experience, sales performance, and store operations. Candidates need 1-2 years of sales experien
Shop Manager
الرياض, KSA
Sephora is hiring a Shop Manager in Riyadh, Saudi Arabia. The role involves creating an addictive client experience, driving sales, and managing store operations. Requires 1-2 years of sales experience, strong selling te
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations. Can
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is seeking a Stage Experience Manager to oversee client experience, services, classes, and events in a store location. The role involves team development, training, vendor management, and visual merchandis
Store Operations Manager
Doha, QAT
Skincare Manager
Doha, QAT
Store Director
Doha, QAT
Shop Manager
الرياض, KSA
Store Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Stage Experience Manager, Stores
Abbotsford, CAN
Stage Experience Manager, Stores
Abbotsford, CAN