BRANCH SUPERVISOR
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Key skills for this role
About the Role
Furless Permanent seeks a Branch Supervisor to oversee daily operations of a beauty/wellness center in Dubai. The role ensures DHA compliance, drives sales, manages staff, and enhances client experience.
Key Skills for This Role
Responsibilities
- Oversee day to day branch operations, ensuring smooth functioning of the front desk and adherence to company policies and standards
- Manage staff schedules, attendance, and ensure adequate coverage for all shifts
- Ensure timely opening and closing of the branch
- Maintain an organized, clean, and well stocked facility to uphold brand standards
- Monitor and optimize appointment scheduling to maximize efficiency and revenue
- Ensure compliance with DHA salon regulations, including hygiene, sanitation, licensing, and operational guidelines
- Conduct regular internal audits to ensure full regulatory compliance
- Ensure a first class client experience by delivering exceptional service standards
- Address client inquiries, concerns, and complaints in a professional and timely manner
- Drive retail and service sales by implementing effective sales strategies
- Supervise and manage a team of therapists and support staff
- Oversee inventory levels, ensuring availability of products and consumables
Requirements
- Minimum 3 5 years in a supervisory role within a beauty, wellness, or medical aesthetics center
- Diploma in Beauty Therapy, Business Administration, or related field preferred
- Strong understanding of DHA regulations for salons and wellness centers
- Ability to implement and enforce hygiene, health, and safety protocols
- Strong leadership and team management abilities
- Excellent communication and customer service skills
- Sales driven with a proven track record in revenue generation
- Ability to handle operational challenges and problem solving
- Proficiency in scheduling and CRM systems
Full Job Posting
Job Summary
- The Branch Supervisor is responsible for overseeing the daily operations of the center, ensuring compliance with Dubai Health Authority (DHA) regulations, maintaining high service standards, driving sales and profitability, managing staff performance, and enhancing the client experience.
- This role requires strong leadership, operational excellence, and a customer focused approach to meet business objectives.
Key Responsibilities
- Oversee day to day branch operations, ensuring smooth functioning of the front desk and adherence to company policies and standards.
- Manage staff schedules, attendance, and ensure adequate coverage for all shifts.
- Ensure timely opening and closing of the branch.
- Maintain an organized, clean, and well stocked facility to uphold brand standards.
- Monitor and optimize appointment scheduling to maximize efficiency and revenue.
- Ensure compliance with DHA salon regulations, including hygiene, sanitation, licensing, and operational guidelines.
- Ensure all necessary permits and health standards are met and maintained.
- Conduct regular internal audits to ensure full regulatory compliance.
- Ensure a first class client experience by delivering exceptional service standards.
- Address client inquiries, concerns, and complaints in a professional and timely manner.
- Implement strategies to enhance client retention and satisfaction.
- Monitor client feedback, handle google reviews and take corrective actions as needed.
Qualifications & Experience
- Experience: Minimum 3 5 years in a supervisory role within a beauty, wellness, or medical aesthetics center.
- Education: Diploma in Beauty Therapy, Business Administration, or related field preferred.
- Strong understanding of DHA regulations for salons and wellness centers.
- Ability to implement and enforce hygiene, health, and safety protocols.
- Strong leadership and team management abilities.
- Excellent communication and customer service skills.
- Sales driven with a proven track record in revenue generation.
- Ability to handle operational challenges and problem solving.
- Proficiency in scheduling and CRM systems.
Key Performance Indicators (KPIs)
- Client Retention Rate: Maintain a high level of repeat clients – aim for 85%
- Sales Performance: Achieve revenue and sales targets.
- Operational Efficiency: Minimize scheduling gaps and downtime.
- Staff Performance: Ensure team meets individual and collective KPIs.
- Customer Satisfaction: Maintain high ratings and positive client feedback.
- Regulatory Compliance: Ensure full adherence to DHA health and safety standards.
- Google Review Ratings
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