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Bellman

Delano Dubai
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Guest ServiceLuggage HandlingCommunicationAttention to DetailTeam Collaboration
Free

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Guest ServiceLuggage HandlingCommunication
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Company Description

  • DELANO Dubai is bringing the iconic DELANO brand to the UAE for the first time, offering a blend of timeless elegance, modern design, and vibrant energy.
  • Located on Bluewaters Island, the resort features luxury rooms, four culinary experiences, an oceanfront pool, and a wellness studio.

Job Description

  • Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression.
  • Safely and efficiently manage guest luggage with care, discretion, and attention to detail.
  • Accompany guests to and from rooms, providing a personalised introduction to the property and room features.
  • Support guests with directions, enquiries, and general hotel information in a professional and friendly manner.
  • Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers.
  • Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards.
  • Assist front office and concierge teams during peak periods to ensure smooth guest flow.
  • Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests.
  • Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution.
  • Consistently embody DELANO's luxury lifestyle service culture through appearance, behaviour, and communication.

Qualifications

  • Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role.
  • Strong interpersonal skills with a warm, professional, and guest focused approach.
  • Ability to handle luggage and remain active throughout shifts in a fast paced environment.
  • High standards of presentation and care in all guest facing interactions.
  • Works effectively with front office, concierge, and valet teams.
  • Clear, courteous, and confident communication with guests of diverse backgrounds.
  • Relevant qualification such as Bachelor's degree or diploma in Hospitality Management (or equivalent experience) preferred.
  • Great personality and positive energy valued.

Additional Information

  • Opportunity to join an international, innovative, and fast growing group.
  • Ability to challenge the norm in a creative and rewarding environment.
  • Be part of a passionate team creating great hospitality experiences.
  • Competitive package and development opportunities.

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