Hostess
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Key skills for this role
About the Role
Delano Dubai seeks a Hostess to be the first point of contact for guests, managing reservations and seating while delivering a refined dining experience. Candidates need luxury hospitality experience, exceptional communication skills, and knowledge of reservations systems.
Key Skills for This Role
Responsibilities
- Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
- Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
- Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
- Monitor arrivals, wait times, and table turnover to maintain a seamless and well paced restaurant operation
- Engage with guests during wait times in a warm, professional, and attentive manner
- Work closely with front of house and management teams to ensure clear communication and operational alignment
- Manage walk in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
- Maintain strong awareness of restaurant layout, seating plans, and daily operations
- Ensure the host stand and entrance area are always immaculate and reflective of DELANO’s luxury lifestyle aesthetic
- Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression
Requirements
- Proven experience in luxury hospitality (luxury hotel, high end restaurant, or beach club)
- Exceptional communication skills with a warm, polished, and natural guest approach
- Strong understanding of reservations systems, seating management, and restaurant operations
- Calm, composed, and guest focused approach in a fast paced environment
- Strong ability to coordinate effectively with front of house and kitchen teams
- Relevant qualification such as Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) preferred
Full Job Posting
Company Description
- DELANO Dubai is part of Ennismore, bringing the iconic DELANO brand to the UAE for the first time, offering a blend of timeless elegance, modern design, and vibrant energy.
Job Description
- Deliver a warm, polished welcome to all guests
- Accurately manage bookings, ensuring guest preferences and special requests are captured
- Organise table allocations for smooth service flow
- Monitor arrivals, wait times, and table turnover
- Engage with guests during wait times
- Work closely with front of house and management teams
- Manage walk in guests and waiting lists efficiently
- Maintain strong awareness of restaurant layout and daily operations
- Ensure the host stand and entrance area are immaculate
- Anticipate guest needs and resolve minor issues discreetly
Qualifications
- Proven experience in luxury hospitality (luxury hotel, high end restaurant, or beach club)
- Exceptional communication skills with a warm, polished guest approach
- Strong understanding of reservations systems, seating management, and restaurant operations
- Calm, composed, and guest focused approach in a fast paced environment
- Strong ability to coordinate with front of house and kitchen teams
- Relevant qualification such as Bachelor’s degree or diploma in Hospitality Management preferred
- Great personality and positive energy valued
What awaits you...
- Opportunity to join an international and innovative fast growing group
- Ability to challenge the norm and work in a creative and rewarding environment
- Be part of a team passionate about creating great hospitality experiences
- A competitive package and plenty of development opportunities
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