Barbershop Assistant
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Key skills for this role
About the Role
Rosewood Doha is seeking a Barbershop Assistant to provide beauty and reception services at its luxury spa and wellness club, Asaya. The role includes performing treatments like facials, waxing, and manicures, as well as managing appointments and client consultations.
Key Skills for This Role
Responsibilities
- Greet and consult with clients to understand their preferences and needs
- Provide personalized beauty advice and styling suggestions
- Perform a range of beauty treatments such as facials, waxing/threading, manicures, pedicures, basic massage, and eyebrow shaping/tinting
- Schedule appointments and manage the booking system
- Answer phone calls, emails, and respond to inquiries
- Manage payments and issue invoices or receipts
- Maintain a tidy and welcoming reception area
- Promote services, offers, and products to clients
- Ensure cleanliness and hygiene of treatment areas and equipment
- Keep client records and treatment notes up to date
Requirements
- Experience in beauty services such as facials, waxing, manicures, and pedicures
- Strong customer service and communication skills
- Ability to handle guest complaints and ensure satisfaction
Full Job Posting
General Information
- Country/Region: Qatar
- Province/City: Doha
- Hiring Entity: Rosewood Doha
- Department: Spa & Wellness
- Job Type: Full time Permanent
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities to support your career journey
General Duties
- Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards.
- Consistently contribute to a positive work environment.
- Be aware of all products/services that are offered at Asaya.
- Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
- Ability to handle any guest/customer complaints and ensure necessary follow up. Exercise discretion and judgment to resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests’ needs, being 'intuitive', and respond promptly to their needs and acknowledge all guests, however busy and whatever time of day.
- Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
Operational Responsibilities
- Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others.
- Greet and consult with clients to understand their preferences and needs.
- Provide personalized beauty advice and styling suggestions.
- Ensure a high level of client satisfaction and build repeat clientele.
Reception Services
- Greet clients in a warm, friendly, and professional manner.
- Schedule appointments and manage the booking system.
- Answer phone calls, emails, and respond to inquiries.
- Manage payments and issue invoices or receipts.
- Maintain a tidy and welcoming reception area.
- Promote services, offers, and products to clients.
Beauty Services
- Perform a range of beauty treatments such as: Facials, Waxing/threading, Manicures and pedicures, Basic massage (optional), Eyebrow shaping and tinting
- Recommend skincare products and routines
- Ensure cleanliness and hygiene of treatment areas and equipment
- Follow health and safety regulations
- Keep client records and treatment notes up to date
- Engage in customer consultations and provide necessary nail or hair care services
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