Captain - Pool Bar
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Key skills for this role
About the Role
Rosewood Abu Dhabi is seeking a Captain for the Pool Bar to oversee restaurant operations and lead service associates. You will ensure exceptional guest experiences, coach team members, and maintain high standards.
Key Skills for This Role
Responsibilities
- Lead and support restaurant operations during service, ensuring exceptional guest experiences
- Conduct team briefings, manage floor assignments, and coordinate service flow
- Coach, train, and guide service associates, fostering a culture of continuous improvement
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities
Requirements
- Supervisory experience within a restaurant or luxury hospitality environment
- Passion for food, beverages, and creating memorable guest experiences
- Strong leadership skills and ability to motivate and develop team members
- Excellent organizational abilities and thrive in a fast paced environment
- Solid understanding of restaurant operations, service standards, and POS systems
- Fluent in English; additional language skills are an advantage
Full Job Posting
General Information
- Country/Region: United Arab Emirates
- Province/City: Abu Dhabi
- Hiring Entity: Rosewood Abu Dhabi
- Department: Food & Beverage Services
- Job Type: Full time Permanent
Our Purpose and Culture
- We are driven to create a future where people and place enrich one another.
- We curate extraordinary moments and honor the soul of every place.
The Team
- The Food & Beverage team is dedicated to delivering exceptional dining experiences through refined service.
- As a Captain, you will report to the Assistant Manager – Outlet.
Your Role
- You will oversee the day to day flow of restaurant operations, ensuring every guest receives attentive, personalized, and consistent service.
- You will lead by example, maintaining service excellence, supporting team performance, and acting as a key link between management and service associates.
How You’ll Make the Place
- Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards.
- Conduct team briefings, manage floor assignments, and coordinate service flow.
- Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability.
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery.
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness.
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities.
Could This Be You?
- Supervisory experience within a restaurant or luxury hospitality environment.
- Passionate about food, beverages, and creating memorable guest experiences.
- Strong leadership skills and enjoy motivating and developing team members.
- Excellent organizational abilities and thrive in a fast paced operational environment.
- Solid understanding of restaurant operations, service standards, and POS systems.
- Communicate fluently in English; additional language skills are an advantage.
Our Benefits
- Medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry leading paid parental leave.
Our Commitment to You
- We encourage associates to be themselves and honor the history, culture and geography of our destinations.
- Our Diversity, Equity and Inclusion (DEI) strategy puts these principles into practice.
About Us
- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD).
- Rosewood Abu Dhabi is a five star luxury hotel inspired by the Arabian Gulf.
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