Waitstaff - Butterly Room, Shisha Lounge & Event Operations
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Key skills for this role
About the Role
Rosewood Doha is seeking Waitstaff for its Butterfly Room, Shisha Lounge, and event operations. The role involves delivering exceptional guest service, maintaining high standards, and supporting restaurant operations in a luxury hospitality environment.
Key Skills for This Role
Responsibilities
- Ensure delivery of brand promise and exceptional guest service
- Maintain high standards of personal presentation and grooming
- Participate in comprehensive training program
- Know daily occupancy, arrivals, departures, and SAGs guests
- Establish rapport with guests professionally
- Handle all guest enquiries and complaints courteously
- Follow restaurant Order of Service and Standard Operating Procedures
- Ensure stations are equipped with clean cutlery/plates
- Assist supervisor in controlling section
- Communicate guest preferences to supervisor
- Operate micros system effectively and present bills
- Handle operating equipment carefully
Requirements
- Ability to deliver exceptional guest service
- High standards of personal presentation and grooming
- Full working knowledge of restaurant floor plan/layout and F&B offers
- Ability to handle guest enquiries and complaints courteously
- Ability to work in a team and follow instructions
Full Job Posting
General Information
- Country/Region: Qatar
- Province/City: Doha
- Hiring Entity: Rosewood Doha
- Department: Food & Beverage Services
- Job Type: Full time Permanent
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role Guest Satisfaction
- Ensures to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
- Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintains positive guest and associate interactions with good working relationships.
Your Role Operations
- Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
- Ensure high standards of personal presentation and grooming.
- Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
- To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
- Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
- Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood.
- Establish rapport with guests in a professional manner.
- Always provide our guests with the highest level of service and attention.
- Handle all guest enquiries and complaints in a courteous and efficient manner.
- Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
- Ensure discretion and confidentiality with SAGs customers.
- Always follow the restaurant Order of Service and Standard Operating Procedures.
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