Front Desk Supervisor
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Key skills for this role
About the Role
Rosewood Abu Dhabi is seeking a Front Desk Supervisor to lead the front desk team, ensure flawless check-in/out, resolve guest concerns, and maintain luxury service standards. Candidates need at least two years of front desk experience in a luxury property.
Key Skills for This Role
Responsibilities
- Supervise daily Front Desk operations to ensure flawless check in, check out, and guest service delivery
- Resolve guest concerns promptly and professionally, ensuring satisfaction and strengthened guest relationships
- Lead, train, support, and guide Front Desk associates to maintain service excellence and operational efficiency
- Monitor room availability, arrivals, departures, and VIP arrangements to ensure accuracy and readiness
- Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards
- Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery
Requirements
- At least two years of Front Desk experience in a luxury or ultra luxury property
- Proficiency with hotel systems
- Strong administrative skills
- Clear communication in English; additional languages an advantage
Full Job Posting
General Information
- Country/Region: United Arab Emirates
- Province/City: Abu Dhabi
- Hiring Entity: Rosewood Abu Dhabi
- Department: Rooms Front Office
- Job Type: Full time Permanent
Our Purpose and Culture
- We are driven to create a future where people and place enrich one another.
- We curate extraordinary moments and honor the soul of every place along our journey.
The Team
- You will be part of the Front Office team, working alongside Front Desk, Concierge, Bell, Door, PBX, and Reservations colleagues.
- You will report directly to the Front Office leadership team.
Your Role
- As Front Desk Supervisor, you play a key role in shaping the guest journey from the moment they arrive.
- You will ensure the Front Desk team delivers warm, intuitive, and efficient service while upholding Rosewood’s operational standards.
- Your strong leadership, attention to detail, and guest focused mindset will help maintain smooth daily operations, resolve guest concerns, and support overall hotel success.
How You’ll Make the Place
- Supervise daily Front Desk operations to ensure flawless check in, check out, and guest service delivery.
- Resolve guest concerns promptly and professionally, ensuring satisfaction and strengthened guest relationships.
- Lead, train, support, and guide Front Desk associates to maintain service excellence and operational efficiency.
- Monitor room availability, arrivals, departures, and VIP arrangements to ensure accuracy and readiness.
- Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards.
- Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery.
Could This Be You?
- You bring at least two years of Front Desk experience in a luxury or ultra luxury property.
- You excel in high pressure environments, staying calm, organized, and solutions oriented.
- You intuitively understand guest needs and deliver service with warmth, confidence, and attention to detail.
- You are proficient with hotel systems, have strong administrative skills, and maintain the highest standards of confidentiality.
- You can lead, support, train, and motivate a diverse team to achieve exceptional performance.
- You communicate clearly in English, with additional languages considered an advantage.
Our Benefits
- Medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry leading paid parental leave.
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