Banquet Manager
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Key skills for this role
About the Role
The Ritz-Carlton is seeking a Banquet Manager to promote the highest level of service by executing event requirements. The role involves managing banquet operations, leading teams, and ensuring exceptional customer service.
Key Skills for This Role
Responsibilities
- Manage departmental inventories and assets including par levels and maintenance of equipment
- Use banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
- Ensure function rooms are set according to event documentation and customer requirements
- Conduct banquet room function inspections prior to each event
- Conduct monthly department meetings with Banquet captains and employees
- Maintain attendance log for banquet employees
- Maintain cleanliness and sanitation standards in all banquet operation areas
- Adhere to and reinforce all standards, policies, and procedures
- Promote employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Project supply needs and order supplies for the department
- Schedule banquet service staff to forecast and service standards, while maximizing profits
- Lead shifts and actively participate in the servicing of events
Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
Full Job Posting
JOB SUMMARY
- Promotes the highest level of service by executing the requirements of events based on standards.
- Drives customer satisfaction and capitalizes on revenue during the event phase of a function.
- Monitors and controls financial and administrative responsibilities including asset protection.
- Provides clear and concise communications to everyone having ownership in the success of the event.
CANDIDATE PROFILE
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Managing Banquet Operations
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
- Conducts monthly department meetings with the Banquet captains and employees.
- Maintains attendance log for banquet employees.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
- Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
- Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre Cons, Staff, Forecast, Department and Intradepartmental).
- Leads shifts and actively participates in the servicing of events.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
- Acts as a liaison to the kitchen staff.
Providing and Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
- Reviews comment cards and guest satisfaction results with employees.
About Marriott International and The Ritz Carlton
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- The Gold Standards are the foundation of The Ritz Carlton and guide us each day to be better than the next.
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