In Room Dining Supervisor
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Key skills for this role
About the Role
The Ritz-Carlton seeks an In Room Dining Supervisor to oversee in-room dining operations, ensure staff teamwork, and maintain luxury service standards. Candidates need at least 2 years of related experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Ensure staff works together as a team to provide optimum service and meet guest needs
- Inspect grooming and attire of staff and rectify deficiencies
- Complete opening and closing duties including setting up supplies, cleaning equipment, and locking doors
- Inspect storage areas for organization, FIFO usage, and cleanliness
- Complete scheduled inventories and requisition necessary supplies
- Monitor dining rooms for seating availability, service, safety, and guest well being
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Follow company safety and security policies, report accidents, and complete safety training
- Welcome and acknowledge guests, anticipate service needs, and assist individuals with disabilities
- Develop and maintain positive working relationships and support team goals
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Ensure staff works together as a team to ensure optimum service and meet guest needs.
- Inspect grooming and attire of staff, and rectify any deficiencies.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Complete work orders for maintenance repairs.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create exceptional experiences.
- The Gold Standards are the foundation of The Ritz Carlton, guiding daily excellence.
- Part of Marriott International, committed to equal opportunity and non discrimination.
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