Guest Relations Manager
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Key skills for this role
About the Role
The Ritz-Carlton, Doha seeks a Guest Relations Manager to support property operations, manage guest flow, and resolve service issues. The role requires leadership in guest services and front desk operations, ensuring exceptional hospitality.
Key Skills for This Role
Responsibilities
- Support all property operations, ensuring highest levels of hospitality and service
- Manage the flow of questions and direct guests within the lobby
- Support tracking and resolution of service issues
- Supervise and manage employees, performing duties in their absence
- Manage day to day operations, ensuring quality and standards
- Handle complaints, settle disputes, and resolve grievances
- Conduct regular inspection tours for appearance, safety, and security
- Provide exceptional customer service and intervene in guest/employee situations
Requirements
- High school diploma or GED; 1 year experience in guest services, front desk, or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
- Ability to lead, influence, and encourage others
- Strong interpersonal and communication skills
Full Job Posting
About The Ritz Carlton, Doha
- Refined luxury resort with 374 rooms, award winning restaurants, spa, and private beach.
- Committed to exceptional service and the Gold Standards.
Core Work Activities
- Support all property operations ensuring highest hospitality levels.
- Manage guest flow and direct guests within the lobby.
- Track and resolve service issues.
- Supervise and manage employees, performing duties in their absence.
- Manage day to day operations ensuring quality and standards.
- Develop goals and plans to prioritize work.
- Handle complaints, settle disputes, and resolve grievances.
- Assist with energy conservation efforts.
- Support implementation of customer recognition/service program.
- Conduct regular inspection tours for appearance, safety, and maintenance.
- Ensure compliance with policies and emergency plans.
- Provide exceptional customer service and intervene in situations.
Candidate Profile
- High school diploma or GED; 1 year experience in guest services, front desk, or related area.
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration; no experience required.
What We Offer
- Rewarding career with prestigious luxury brand.
- Personal and professional development plans.
- Opportunities for internal growth locally and internationally.
- Competitive package including accommodation, flight tickets, transportation, meals.
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential Members Rates at Marriott Hotels Globally.
- Dining & Wellness discounts for family.
- Medical Insurance Coverage.
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