Spa Receptionist
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Key skills for this role
About the Role
The Ritz-Carlton, Doha is seeking a Spa Receptionist to be the first point of contact for guests visiting the spa. The role involves welcoming guests, managing appointments, coordinating spa operations, and ensuring a seamless luxury experience.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and provide a personalized and professional spa experience
- Handle spa reservations, appointments, and guest inquiries via phone, email, and in person
- Explain spa treatments, facilities, packages, and promotional offers to guests
- Check guests in and out efficiently and process payments accurately
- Maintain guest records and ensure confidentiality of personal information
- Coordinate appointment schedules with therapists and spa attendants
- Promote and upsell spa services, memberships, retail products, and special packages
- Ensure the reception area is clean, organized, and maintained to luxury standards
- Address guest concerns promptly and escalate issues when necessary
- Support daily spa operations, inventory control, and administrative tasks
Requirements
- High school diploma or equivalent
- Previous experience in a luxury hotel, spa, wellness center, or customer service environment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and spa reservation systems
- Fluency in English; additional languages are an advantage
- Ability to work flexible schedules, including weekends and holidays
Full Job Posting
YOUR LEGACY STARTS WITH US
- At The Ritz Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.
- Our 5 star resort features 374 elegantly designed rooms & suites, award winning restaurants, world class Spa facilities, and impeccable service.
FIND PURPOSE IN YOUR PASSION
- We are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world famous service philosophy.
- We offer a rewarding career, personal and professional development plans, various opportunities for internal growth, and a competitive package.
OUR EXPECTATIONS FROM THE ROLE
- As a Spa Receptionist, you will be the first point of contact for guests visiting the spa.
- Deliver exceptional service by welcoming guests, managing appointments, coordinating spa operations, and ensuring a seamless luxury experience.
- Welcome guests warmly and provide a personalized and professional spa experience.
- Handle spa reservations, appointments, and guest inquiries via phone, email, and in person.
- Explain spa treatments, facilities, packages, and promotional offers to guests.
- Check guests in and out efficiently and process payments accurately.
- Maintain guest records and ensure confidentiality of personal information.
- Coordinate appointment schedules with therapists and spa attendants.
- Promote and upsell spa services, memberships, retail products, and special packages.
- Ensure the reception area is clean, organized, and maintained to luxury standards.
- Address guest concerns promptly and escalate issues when necessary.
- Support daily spa operations, inventory control, and administrative tasks.
Preferred Qualifications
- High school diploma or equivalent; hospitality related qualification preferred.
- Previous experience in a luxury hotel, spa, wellness center, or customer service environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and spa reservation systems.
- Fluency in English; additional languages are an advantage.
- Ability to work flexible schedules, including weekends and holidays.
Core Competencies
- Guest focused service mindset
- Professional appearance and demeanor
- Attention to detail
- Teamwork and collaboration
- Problem solving skills
- Sales and upselling ability
- Time management and organization
Marriott/Ritz Carlton Values
- Demonstrate The Ritz Carlton Gold Standards.
- Create memorable guest experiences through genuine care and personalized service.
- Foster a positive and respectful work environment.
- Uphold the highest standards of integrity, quality, and professionalism.
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