Director of Housekeeping
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Key skills for this role
About the Role
The Ritz-Carlton seeks a Director of Housekeeping to manage daily housekeeping operations, ensuring guest rooms and public spaces meet luxury standards. The role oversees staff, budgets, and guest satisfaction, requiring 3+ years of housekeeping experience or a related degree.
Key Skills for This Role
Responsibilities
- Manage housekeeping functions and staff daily to ensure clean and well maintained guest rooms, public spaces, and employee areas.
- Ensure compliance with housekeeping policies, standards, and procedures.
- Review staffing levels to meet guest service, operational, and financial objectives.
- Supervise inspection programs for guestrooms and public spaces.
- Participate in interviewing and hiring team members.
Requirements
- High school diploma or GED; 3 years experience in housekeeping or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area
Full Job Posting
Job Summary
- Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained.
- Directs and works with team to successfully execute all housekeeping operations.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Candidate Profile
- High school diploma or GED; 3 years experience in housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
Managing Housekeeping Operations and Budgets
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
- Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satisfaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
About Marriott International and The Ritz Carlton
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- The Ritz Carlton operates over 100 award winning properties worldwide.
- The Gold Standards are the foundation of The Ritz Carlton, guiding daily excellence.
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