At Your Service (AYS) Agent
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Key skills for this role
About the Role
JW Marriott is seeking an At Your Service Agent to handle guest requests via phone, email, and chat. The role involves operating the switchboard, processing wake-up calls, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard and process wake up calls
- Log guest requests into computer and follow up to ensure satisfaction
- Provide information about room features, property amenities, and local attractions
- Process room service orders and record transactions in point of sale system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26074885
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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