Associate - IT Helpdesk Engineer
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Key skills for this role
About the Role
Provide first and second level support, ensure service level agreements, and possess excellent customer service and communication skills in a dynamic IT environment.
Key Skills for This Role
Full Job Posting
Overview
- During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:
- Provide first and second level support to end users
- Escalate appropriate issues within the team as necessary
- Ensure adherence to service level agreements
- Perform housekeeping and network maintenance activities
- Deploy new PC's, laptops, software and peripheral equipment
- Research technical solutions in department specific applications
- Remain courteous and patient with end users
- Work as part of a team to consistently achieve team targets
- Leadership capabilities:
- Builds own understanding of our purpose and values; explores opportunities for impact
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understands expectations and demonstrates personal accountability for keeping performance on track
- Actively focuses on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business
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