Assistant Spa Manager
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Key skills for this role
About the Role
Sofitel Dubai The Palm seeks an Assistant Spa Manager to oversee daily spa operations, ensure luxury service standards, and support the Spa Manager. The role requires 2-3 years of luxury spa supervisory experience and strong leadership skills.
Key Skills for This Role
Responsibilities
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
- Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
- Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
- Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
- Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
- Act as Manager on Duty in the absence of the Spa Manager when required
- Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
- Personally handle guest feedback, concerns, and complaints with professionalism and urgency
- Greet VIP guests and conduct spa tours when required
- Promote upselling, retail sales, and rebooking to enhance guest experience and revenue
- Support achievement of departmental sales targets, budgets, and forecasts
- Assist in training and coaching spa front of house staff in line with brand standards
Requirements
- Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field
- Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure
- Strong knowledge of spa operations, front office procedures, and guest service standards
- Experience in scheduling, yield management, and retail or revenue driven environments
- Proficiency in spa reservation systems and basic PMS/POS systems
- Excellent communication and interpersonal skills
- Strong leadership, coaching, and team development abilities
- High level of professionalism, grooming, and attention to detail
- Ability to handle guest complaints and resolve issues effectively
- Strong organizational and multitasking skills in a fast paced environment
- Flexible to work shifts, weekends, and holidays as per operational requirements
Full Job Posting
Company Description
- Sofitel Dubai The Palm is a luxurious 5 star beachfront resort on Palm Jumeirah.
- The resort offers 360 guest rooms, 182 serviced apartments, 4 villas, a spa, fitness centre, kids club, and multiple dining options.
Job Description
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction.
- Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas.
- Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency.
- Monitor appointment scheduling, ensuring optimal yield management and booking efficiency.
- Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met.
- Act as Manager on Duty in the absence of the Spa Manager when required.
- Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests.
- Personally handle guest feedback, concerns, and complaints with professionalism and urgency.
- Greet VIP guests and conduct spa tours when required.
- Promote upselling, retail sales, and rebooking to enhance guest experience and revenue.
- Support achievement of departmental sales targets, budgets, and forecasts.
- Assist in training and coaching spa front of house staff in line with brand standards.
Qualifications
- Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field.
- Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure.
- Strong knowledge of spa operations, front office procedures, and guest service standards.
- Experience in scheduling, yield management, and retail or revenue driven environments.
- Proficiency in spa reservation systems and basic PMS/POS systems.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and team development abilities.
- High level of professionalism, grooming, and attention to detail.
- Ability to handle guest complaints and resolve issues effectively.
- Strong organizational and multitasking skills in a fast paced environment.
- Flexible to work shifts, weekends, and holidays as per operational requirements.
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