Assistant Sales Manager

Primary Responsibilities

• Follows policy and practice established by the sales and marketing, corporate sales & marketing and the hotels’ goals and objectives.
• Advises management of sales effort progress and bookings.
• Follows, reviews, and advise the superior of ways to improve the sales and marketing standards and policy.
• Performs the best to achieve the departmental as well as the hotel’s business goals.
• Reports on confirmed and anticipated bookings for forecasting purposes.
• Meets regularly with hotel department heads to review sales efforts and provide feedback from customers.
• Provides directions to all concerned departments regarding incoming groups.
• Directs sales executives and/or sales coordinator to contact potential business leads, keeping control of heavy booking dates.
• Resolves booking conflict based on group importance, revenue potential, alternate dates.
• Corresponds with group contacts.
• Pursues departmental procedure for approaching a contact from the initial call to documentation, to follow up.
• Maintains close contract with travel agents, local business groups and airlines.
• Entertains clients as needed.
• Analyses sales results and competition, and recommend ways to improve the situation.
• Liaises with concerned departments to ensure that operations will deliver the best quality products to the clients.
• Furnishes sales monthly reports according to the request on a timely basis.
• Performs other duties as assigned by supervisor.

Administrative Responsibilities

• Checks and ensures that the jobs assigned to subordinates have been effectively completed on the timely basis and according to hotel’s expectation.
• Recommends corrective actions for unfavorable variances in job standards and budget commitment.
• Establishes two-way communication within and related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Attends daily briefing and departmental meetings as assigned by supervisor.
• Manages time effectively by meeting deadlines on time.
• Identifies and solves problems in a professional manner.
• Assists others to ensure the operation is run smoothly and effectively.

Technical Responsibilities

• Knows and understands policies of the department well and can guide others to perform the job well.
• Recognizes and able to manage to maintain good quality products and presentation.
• Checks, reviews, and proposes service standards established by the company.
• Provides assistance to the subordinates and colleagues when required.
• Maintains self and all personnel’s grooming standards.
• Manages wastes by reducing and recycling the wastes, carefully use of resources.

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

• To be evaluated according to the performance evaluation program.
• Attends training as required by the company and to develop him/herself to grow effectively.
• Motivates all employees to grow within the company.

Relationship

• Reports to director of sales in case of DOS’ absence.
• Coordinates with all concerned personnel to ensure that all activities are accomplished.
• Interacts with clients. guests, government officials, supplies, and other important individual in the community in promoting the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirement

• Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline
• Minimum of 3-4 years sales experience in a similar capacity,
• Have excellent communication skills in written and spoken English
• Result-Oriented. Have a positive attitude toward challenges and the drive to excel
• Posses professional disposition with excellent communication and interpersonal

Information

Location

Division