Front Desk Officer / Receptionist
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Key skills for this role
About the Role
Dusit Thani Abu Dhabi is seeking a Front Desk Officer / Receptionist to assist with guest arrivals and departures, maximize room sales, and provide exceptional guest service.
Key Skills for This Role
Responsibilities
- Assist in maximizing room sales and revenue
- Prepare guest name lists and prepare for guest arrivals and departures
- Greet and address guests by name upon check in and check out
- Assist guests with transportation arrangements, luggage, payment, etc.
- Escort guests to their rooms and show room features and facilities
- Inform Guest Service Attendants of guests’ room number
- Assist and follow up guests’ requests and inquiries
- Recommend F&B outlets and entertainments in the hotel to guests
- Brief next shift personnel to hand over at the end of the shift
- Operate the Business Center in providing secretarial service and handle documents
- Ensure prompt delivery of mails and messages
- Control and distribute guest room keys
Requirements
- Minimum education of Bachelor degree in Hotel Management or relevant degree
- Fresh graduate is welcome; minimum of 2 years in Reception or Guest Service experience will be a strong plus
- Good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
Full Job Posting
Job Description
- PRIMARY RESPONSIBILITIES: Assist in maximizing room sales and revenue; prepare guest name lists; prepare for guest arrivals and departures; greet and address guests by name upon check in and check out; assist guests with transportation, luggage, payment; escort guests to rooms; inform Guest Service
Administrative Responsibilities
- Check and ensure job assigned has been effectively completed on timely basis and according to hotel’s expectation.
- Conduct daily briefing and de briefing in the absence of immediate supervisor.
- Recommend corrective actions for unfavorable variances in job standards and budget commitment.
- Propose effective duty to ensure sufficiency of manpower in accordance to volume of business.
- Establish two way communication within and related departments.
- Communicate effectively with guests, subordinates, immediate supervisors and other section heads.
- Prepare volume of business counts and revenue report for the concerned section.
- Attend briefing and departmental meetings or as assigned by supervisor.
- Manage time effectively by meeting deadlines on time.
- Administer personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned.
- Identify and solve problems in a professional manner.
- Assist others to ensure operation runs smoothly and effectively.
Technical Responsibilities
- Know and understand job description of all positions in the department and be able to perform tasks as required.
- Know and understand policies of the department well and guide others to perform the job well.
- Recognize good quality products and presentation.
- Check and improve all service standards established by the company.
- Supervise staff activities to maximize revenue and minimize costs.
- Provide assistance to staff when required during peak periods.
- Maintain grooming standards for all personnel.
- Conserve energy and water at all times without decreasing guest comfort and cleaning efficiency.
- Manage wastes by reducing and recycling, change staff behavior to carefully use all resources.
- Know requisition point and par stock of products used in the department such as guest supplies, paper supplies.
Commercial Responsibilities
- Communicate effectively with guest, clients, business partners and staff.
- Be a good sales person to promote hotel’s image and businesses.
- Participate in community projects or activities to promote hotel’s image and cooperation to improve community relationship.
Human Resources Responsibilities
- Coach and counsel all staff when applicable.
- Evaluate objectively the performance of staff in his/her responsibilities.
- Provide training to all staff in his/her department regularly.
- Motivate staff to grow within the company.
- Develop him/herself to be better supervisor/manager at all times.
Relationship
- Reports to Unit Manager concerned.
- Directs and supervises activities of subordinates.
- Coordinates with all concerned personnel to ensure that all activities are accomplished.
Others
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusit’s brand and its values at all times. Establish relationships and deliver exceptional guest experience and promote Thai graciousness.
Company’s Culture
- Communicate and fully embrace the Company’s culture (Vision, Mission, Values), lead by example and cascade to all subordinates. – 'Proud to belong and to contribute'
Confidentiality
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Internet and E mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment.
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