Service Agent (Thai Restaurant – Benjarong)
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Key skills for this role
About the Role
Dusit Thani Dubai seeks a Service Agent for its Thai restaurant Benjarong to serve food and beverages, maintain cleanliness, and ensure guest satisfaction. Requires at least 1 year of hospitality experience and good English communication skills.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to prescribed service standards and procedures
- Maintain cleanliness and service supply at the service station
- Familiarize with all food and beverage items in the menu to deliver ideal service
- Practice suggestive selling to boost food and beverage sales
- Handle guest bills and invoices in a good quality service manner
Requirements
- At least vocational diploma in any discipline
- Minimum of 1 year in hospitality business; fresh graduates welcome
- Good English communication skills both written and spoken
- Pleasant personality with good communication and interpersonal skills
Full Job Posting
Primary Responsibilities
- Serves food and beverage to guest according to prescribed service standards and procedures.
- Serves all accompaniments and condiments together with the food.
- Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
- Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up.
- Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu.
- Practices suggestive selling to boost food & beverage sales.
- Assists the Restaurant Captain in the monthly and daily operating equipment inventory.
- Attends pre meal briefing and de briefing daily and the monthly F&B Staff Meeting.
- Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks.
- Confirms satisfaction with the guest and informs supervisor or manager immediately in case of guest complains.
- Reports to the Restaurant Captain at the start of shift to receive necessary instructions.
- Conducts cashiering operation in a restaurant where self cashiering functions are available.
Job Requirements
- At least vocational diploma in any discipline.
- Minimum of 1 year in hospitality business. Fresh graduate is welcome.
- Knowledgeable in various kinds of food and beverage. Knowledge in Thai Cuisine is plus.
- Have good English communication skills both in written and spoken.
- Pleasant personality with good communication and interpersonal skills.
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