Assistant Manager - In Room Dining (IRD)
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Key skills for this role
About the Role
AccorHotel seeks an Assistant In-Room Dining Manager to oversee in-room dining operations and ensure guest satisfaction. The role involves supervising staff, managing daily operations, handling guest feedback, and maintaining inventory.
Key Skills for This Role
Responsibilities
- Oversee in room dining operations and guest experience
- Supervise daily operations including morning, evening, and overnight shifts
- Manage inventory of equipment, linen, and supplies
- Handle and resolve guest feedback
- Prepare shift schedules according to occupancy and functions
- Monitor and control POS system for guest checks and reports
- Assume additional responsibilities in Restaurant Manager's absence
Requirements
- Experience in hotel in room dining or food and beverage operations
- Strong guest service orientation
- Ability to supervise and train staff
- Knowledge of POS systems
Full Job Posting
Overview
- The Assistant In Room Dining Manager oversees operations and the in room dining experience for all guests.
- Ensures guest satisfaction with service, order taking, delivery, and menu descriptions.
- Approaches all encounters with guests and employees in a friendly, service oriented manner.
- Complies with Fairmont standards and regulations for safe and efficient hotel operations.
Responsibilities
- Act as liaison between servers, guests, and kitchen.
- Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies.
- Oversee guest selection and ensure proper placement and distribution.
- Responsible for shift staffing and table dressing area.
- Supervise tabletop presentation for meal service.
- Floor presence during shift, greeting and interaction with guests.
- Prepare shift schedules according to Hotel occupancy and special functions.
- Handle and resolve constructive guest feedback.
- Complete menu knowledge.
- May assist in other F&B outlet when needed.
- Maintain inventory of equipment, linen and other supplies.
- Monitor and control POS system with regards to guest checks and hotel reports.
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