Director of Housekeeping
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Key skills for this role
About the Role
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentat.
Key Skills for This Role
Responsibilities
- Develop and implement annual housekeeping strategy aligned with hotel objectives
- Lead all housekeeping operations including guestrooms, public areas, and laundry
- Ensure compliance with Sofitel luxury standards and guest expectations
- Monitor guest feedback and implement action plans for improvement
- Manage departmental budget, payroll, and operational expenses
- Lead, motivate, and develop housekeeping team
- Oversee laundry operations and linen management
- Ensure compliance with health, safety, and hygiene regulations
Requirements
- Proven experience in housekeeping management in luxury hotels
- Strong leadership and team development skills
- Knowledge of luxury brand standards and quality audits
- Financial acumen for budget management
Full Job Posting
Role Overview
- The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back of house facilities and laundry op
Key Responsibilities
- Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives.
- Lead all housekeeping operations, including guestrooms, suites, public areas, heart of house facilities, laundry operations, linen management and uniform services.
- Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations.
- Establish departmental objectives, operational procedures and service standards that promote operational excellence.
- Continuously evaluate and improve housekeeping processes, productivity and service delivery.
- Ensure readiness during peak occupancy periods, major events.
- Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas.
- Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise.
- Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance.
- Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests.
- Promote personalized service through attention to detail and proactive guest engagement.
- Ensure VIP arrivals, long stay guests and special requests are executed flawlessly.
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