Assistant Manager, Customs Clearance - 6 Months - Temp

Location and Assignment

• The position is based in Jeddah, Saudi Arabia.
• The assignment is temporary for six months.

Position Summary

Shipment Management and Daily Operations

• Monitor and extract new shipments from internal platforms and in-transit email updates each day.
• Assign shipment categories and share required details with clearing agents.
• Send pre-arrival notifications to warehouse teams across distribution centers.
• Track shipment arrivals with warehouse teams and brokers to ensure correct receipt and goods receipting.
• Check air and road shipment emails and required shipping documents.
• Use FASAH reports to confirm clearance status and readiness for sale.
• Follow up on Q-block shipments and review related operational reports.

SFDA, Quality and Compliance

• Verify whether SFDA shipments are released, under review, or require further action.
• Ensure warehouses receive items under Q-block status when SFDA release is pending.
• Coordinate with SFDA inspectors and provide warehouse locations for sample collection.
• Follow up on broker proof of payment for required laboratory tests.
• Resolve rusted or damaged container issues with shipping lines, quality teams, IMS, and brokers.

Documentation and Reporting

• Update sea shipment trackers, purchase order sheets, SFDA tracking sheets, and DOR operation sheets.
• Update container tracking files based on cleared shipments and actual operational status.
• Update transportation tracking files and follow up on broker actions.
• Refresh delivery plans and daily delivery schedules.
• Conduct daily health checks on in-yard container reports.

Communication and Broker Performance

• Follow up with IMS teams regarding missing customs clearance documents.
• Provide brokers with required documents in advance for virtual requests and clearance activities.
• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams.
• Lead daily DOR meetings, participate in OPC calls, and conduct monthly broker performance reviews.
• Track lead time KPIs, demurrage, detention, and clearance-related delays.

Export and Financial Coordination

• Coordinate exports from Saudi warehouses to other OPCs and align documentation, clearance requirements, and timelines.
• Close open purchase orders and resolve GR/IR pending items with Finance.
• Raise and monitor payment tickets through the required approval, upload, tracking, and closure workflow.
• Follow up on broker payments, freight invoices, laboratory payments, and other clearance-related financial requirements.

Requirements

• Minimum two years of experience in customs clearance or supply chain.
• Bachelor's degree in business or another related field.
• Excellent communication skills.
• Very good Excel skills.
• Previous SAP experience is preferred.