Assistant Guest Relations Manager
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Key skills for this role
About the Role
Sunset Hospitality Group seeks an Assistant Guest Relations Manager for TAPASAKE, a luxury lifestyle dining destination. The role involves overseeing guest relations operations, managing VIP guests, and leading the hostess team to deliver exceptional experiences.
Key Skills for This Role
Responsibilities
- Support the Guest Relations Manager in overseeing daily guest relations operations
- Deliver exceptional guest experiences from arrival to departure
- Manage VIP guests, special occasions, and guest preferences
- Lead and coach the hostess and guest relations team
- Handle guest feedback and service recovery professionally
- Coordinate with restaurant operations to ensure seamless service
- Monitor reservation flow and seating efficiency
- Maintain guest profiles and CRM standards where applicable
- Uphold luxury hospitality and brand standards
- Foster a welcoming, energetic, and guest focused environment
Requirements
- Minimum 3 years' experience in Guest Relations within luxury hospitality
- Previous supervisory experience preferred
- Experience with premium restaurants, beach clubs, or lifestyle venues
- Strong interpersonal and communication skills
- Confident handling VIP and international guests
- Experience with reservation systems such as SevenRooms or OpenTable is advantageous
- Passion for delivering exceptional guest experiences
Full Job Posting
Company Overview
- Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse
Role Context
- We are seeking an experienced and charismatic Assistant Guest Relations Manager to join TAPASAKE, our award winning lifestyle dining destination where Japanese cuisine meets Mediterranean flavors. Set against breathtaking views and a vibrant atmosphere, TAPASAKE offers an elevated guest experience t
Key Responsibilities
- Support the Guest Relations Manager in overseeing daily guest relations operations.
- Deliver exceptional guest experiences from arrival to departure.
- Manage VIP guests, special occasions, and guest preferences.
- Lead and coach the hostess and guest relations team.
- Handle guest feedback and service recovery professionally.
- Coordinate with restaurant operations to ensure seamless service.
- Monitor reservation flow and seating efficiency.
- Maintain guest profiles and CRM standards where applicable.
- Uphold luxury hospitality and brand standards.
- Foster a welcoming, energetic, and guest focused environment.
Ideal Candidate
- Minimum 3 years' experience in Guest Relations within luxury hospitality.
- Previous supervisory experience preferred.
- Experience with premium restaurants, beach clubs, or lifestyle venues.
- Strong interpersonal and communication skills.
- Confident handling VIP and international guests.
- Experience with reservation systems such as SevenRooms or OpenTable is advantageous.
- Passion for delivering exceptional guest experiences.
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