Assistant Front Office Manager
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Key skills for this role
About the Role
Sofitel Dubai Downtown seeks an Assistant Front Office Manager to oversee front office operations including Reception, CID, Bell Desk, Concierge, Guest Relations, and Valet Parking.
Key Skills for This Role
Responsibilities
- Oversee Front Office operations including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking
- Ensure proper coverage and supervision of Front Office sections at all times
- Ensure appropriate stock level for smooth Front Office operations and approve requisitions
- Be present in reception or lobby during check in/check out and socialize with guests
- Ensure all guests receive a warm welcome and enjoy their stay
- Ensure privacy of guests and confidentiality of information
- Act as representative of Management when dealing with guest complaints
- Manage guest complaints professionally, resolve to satisfaction, and record
- Report all guest comments or complaints
- Ensure Guest History records are accurately maintained and recurring guests pre registered
Requirements
- Previous experience in the hospitality industry, preferably in a front office management role
- Strong customer service skills with a passion for creating memorable guest experiences
- Excellent verbal and written communication skills in English
- Proficiency in any additional language is a significant advantage
- Ability to manage guest requests and preferences efficiently, calmly, and courteously
- Highly organized with the ability to multitask and maintain high standards
- A team player with a positive attitude and a strong work ethic
- Must be proactive and able to handle high pressure situations
Full Job Posting
Company Description
- Sofitel Dubai Downtown is a luxury 5 star Dubai hotel combining French elegance and contemporary sophistication.
- Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall.
Job Description
- Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking.
- Ensure a proper coverage and supervision of the Front Office sections at all times.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To be present in the reception or lobby during check in and check out time or any event and to socialize with guests.
- Ensure that all guests receive a warm welcome and that they enjoy their stay.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- Ensure that Guest History records are accurately maintained and all recurring guests are pre registered.
Qualifications
- Previous experience in the hospitality industry, preferably in a front office management role.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
- Ability to manage guest requests and preferences efficiently, calmly, and courteously.
- Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
- A team player with a positive attitude and a strong work ethic.
- To ensure that the vision and mission and Sofitel Philosophy of the organization are shared with all colleagues.
- Must be proactive and able to handle high pressure situations with ease.
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