Assistant Front Office Manager
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Key skills for this role
About the Role
Sofitel Dubai Downtown seeks an Assistant Front Office Manager to oversee front office operations, including reception, concierge, and guest relations. The role requires strong customer service skills and previous hospitality management experience to ensure luxury guest experiences.
Key Skills for This Role
Responsibilities
- Oversee Front Office operations including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking
- Ensure proper coverage and supervision of Front Office sections at all times
- Ensure appropriate stock levels for smooth Front Office operations and approve requisitions
- Be present in reception or lobby during check in/out and socialize with guests
- Ensure all guests receive a warm welcome and enjoy their stay with finest personal service
- Manage guest complaints professionally, resolve to satisfaction, and record them
- Ensure Guest History records are accurately maintained and recurring guests are pre registered
Requirements
- Previous experience in the hospitality industry, preferably in a front office management role
- Strong customer service skills with a passion for creating memorable guest experiences
- Excellent verbal and written communication skills in English; additional language is a significant advantage
- Ability to manage guest requests and preferences efficiently, calmly, and courteously
- Highly organized with ability to multitask and maintain high standards of professionalism
- Must be proactive and able to handle high pressure situations with ease
Full Job Posting
Company Description
- Sofitel Dubai Downtown is a luxury 5 star hotel combining French elegance and contemporary sophistication, located in the heart of Downtown Dubai near The Dubai Mall.
Job Description
- Oversees the Front Office operations, including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, ensuring hotel standards and procedures are fully known and followed.
Key Responsibilities
- Ensure proper coverage and supervision of Front Office sections at all times
- Ensure appropriate stock level for smooth Front Office operations and approve requisitions
- Be present in reception or lobby during check in/out or any event and socialize with guests
- Ensure all guests receive a warm welcome and enjoy their stay with finest personal service
- Ensure privacy of guests and confidentiality of information is respected
- Act as representative of Management when dealing with guest complaints
- Manage any guest complaint professionally, resolve to satisfaction and record it
- Report all guest comments or complaints
- Ensure Guest History records are accurately maintained and recurring guests are pre registered
Qualifications
- Previous experience in the hospitality industry, preferably in a front office management role
- Strong customer service skills with a passion for creating memorable guest experiences
- Excellent verbal and written communication skills in English; additional language is a significant advantage
- Ability to manage guest requests and preferences efficiently, calmly, and courteously
- Highly organized with ability to multitask and maintain high standards of professionalism and efficiency
- A team player with a positive attitude and a strong work ethic
- Must be proactive and able to handle high pressure situations with ease
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