Assistant Facilities Manager

Overview

• What this job involves:
• This position reports to the Facilities Manager and works as part of overall Facilities Team to manage range of soft services and provide necessary support to ensure efficient and effective running of site while managing team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services. You will monitor and maintain office equipment and supplies while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. This role contributes to JLL's business objectives by conducting weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements, and maintaining JLL's reputation for excellence in corporate real estate services through seamless facilities management coordination and operational leadership with customer service excellence while managing daily health and safety issues through maintaining regular scheduled meetings and records of fire and safety teams, fire drills, safety equipment and training.
• What your day-to-day will look like:
• Manage team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors
• Conduct weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained consistently
• Manage Trouble Ticket (Remedy) requests through helpdesk interface with internal customers while actioning queries promptly per SLAs
• Manage daily health and safety issues maintaining regular scheduled meetings and records of fire and safety teams/drills/equipment/training
• Provide Travel/Visitors' support interfacing with locally approved hotels while assisting Client global travel and hotel managers
• Assist in organizing internal and external Client events while managing quality of conferencing facilities
• Manage food and kitchen facilities providing direction to housekeepers while raising purchase orders and managing Wiki pages
• Report to Facilities Manager and work as part of overall Facilities Team to ensure efficient and effective running of site
• Provide necessary support to ensure comprehensive assistant facilities management combining operational leadership with customer service excellence.