Workplace Ambassador
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Key skills for this role
About the Role
The Workplace Coordinator manages facilities support, vendor relations, and client satisfaction, requiring strong communication, organizational skills, and proficiency in Micros.
Key Skills for This Role
Responsibilities
- Provide hospitality and support for guests, visitors, and employees at client location
- Resolve problems associated with all building services including janitorial, conference rooms, workstation, furnishings, fixtures, equipment, printers, and meal/snack service
- Coordinate and schedule maintenance activities to ensure completion within SLA
- Conduct detailed inspections to discover issues and assign tickets
- Manage facilities contracts on behalf of the client as managing agent
- Serve as single point of contact for landlord queries and escalations
- Develop and maintain strong relationships with client and landlord
- Identify cost saving ideas on a monthly basis
Requirements
- Strong customer relationship and communication skills
- Experience in office and facilities support
- Ability to coordinate service visits with property management and vendors
- Proactive in finding improvements and following through on a plan
Full Job Posting
Job Description
- The Workplace Coordinator provides general office and facilities support with a variety of activities, audits and workspace related tasks, exhibiting strong customer relationship/communication skills.
- Single point of contact for landlord queries and escalations.
- Successfully coordinates the resolution of problems associated with all building services including but not limited to small projects, working with vendors, workspace resources, as well as interior and exterior furnishings, fixtures and equipment.
- The Facilities Coordinator is responsible for representing the client and JLL in the local and regional business and real estate community.
Workplace Management
- Administration and monitoring of general maintenance within the facility
- Coordinate service visits with property management representatives and vendors
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
- Works with all internal departments such as IT, Security
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements and following through on a plan to complete
- Identify costs saving ideas on a monthly basis
- Coordinates special events in support of client or CRE
Vendor and Supplier Management
- Manage Facilities contracts on behalf of the client as managing agent
- Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Relationship Management
- Single point of contact for all landlord queries and escalations
- Local point of contact with client's IT team
- Local contact with the data centre providers HVAC, UPS, Communications
- Local contact with security, provide print login credentials
Account Performance
- Develop and maintain strong and healthy relationships with the client and landlord
- Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
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