Arabia Customer Service Specialist
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Key skills for this role
About the Role
JOB PURPOSE This role exists to focus more on our customers and drive customer centricity agenda Because here, we don t just hire for jobs. We invite you to be part of something.
Key Skills for This Role
Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Requirements
- Experience in customer service or supply chain roles
- Ability to monitor and analyze service KPIs
- Strong cross functional alignment skills
- Proactive problem solving and continuous improvement mindset
Full Job Posting
Job Purpose
- This role exists to focus more on our customers and drive customer centricity agenda.
- Because here, we don't just hire for jobs. We invite you to be part of something bigger.
Key Responsibilities
- Drive Number 1 Supplier agenda program.
- Monitor shipments generation centrally for Arabia.
- Monitor weeks coverage status across Arabia.
- Coordinate loss tree analysis and corrective action plans with stakeholders.
- Track and improve customer service KPIs (service level, OTIF, case fill rate).
- Lead cross functional alignment between demand, supply, and CX teams.
- Identify service gaps and proactively drive continuous improvement actions.
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