Arabia Customer Service Specialist
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Key skills for this role
About the Role
Unilever seeks a Customer Service Specialist to drive customer centricity in the Arabia region. The role involves monitoring shipments, tracking KPIs, and coordinating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Requirements
- Analytical skills
- Finance acumen
- Data driven mindset
- Strong problem solving and decision making ability
- Advanced Excel and reporting skills
- Ability to manage multiple stakeholders and priorities
- Planning experience (demand/supply) preferred
- Customer service / CX background preferred
- FMCG / CPG industry exposure preferred
- Experience with SAP or similar ERP systems preferred
- Knowledge of supply chain KPIs and performance tracking preferred
Full Job Posting
Job Purpose
- This role exists to focus more on our customers and drive customer centricity agenda
Key Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Required Qualifications
- Analytical skills
- Finance acumen
- Data driven mindset
- Strong problem solving and decision making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
Preferred Qualifications
- Planning experience (demand/supply)
- Customer service / CX background
- FMCG / CPG industry exposure
- Experience with SAP or similar ERP systems
- Knowledge of supply chain KPIs and performance tracking
About Unilever
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
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