Appointmnet Team Manager
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Role Overview
800CarGuru is the UAE’s largest on-location and mobile vehicle service provider, delivering convenient automotive support directly to customers. The company operates a main Service Center in Dubai and offers roadside assistance across Dubai, Abu Dhabi, Sharjah, and Ajman. Team members join a dynamic
Key Skills for This Role
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Company Description
800CarGuru is the UAE’s largest on-location and mobile vehicle service provider, delivering convenient automotive support directly to customers. The company operates a main Service Center in Dubai and offers roadside assistance across Dubai, Abu Dhabi, Sharjah, and Ajman. Team members join a dynamic
Role Description
This is a full-time, on-site Appointment Team Manager role based in Dubai, United Arab Emirates. The Appointment Team Manager oversees the daily operations of the appointment scheduling team, ensuring that customer inquiries are handled efficiently and bookings are accurately coordinated with servic
Qualifications
- Strong leadership and team management skills, including experience supervising customer-facing or call center teams
- Proficiency in appointment scheduling, workforce planning, and coordinating service operations in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to handle escalations and maintain a high level of customer service
- Comfort with using CRM systems, scheduling software, and basic data reporting tools
- Analytical and problem-solving abilities to identify operational issues and implement effective process improvements
- Prior experience in automotive services, roadside assistance, or related service industries is an advantage
- Ability to work on-site in Dubai and collaborate effectively with cross-functional teams
- Relevant diploma or bachelor’s degree in business, management, or a related field preferred
- Fluency in English; additional regional languages (such as Arabic or Hindi/Urdu) are beneficial
Responsibilities
- Oversee the daily operations of the appointment scheduling team
- Ensure that customer inquiries are handled efficiently and bookings are accurately coordinated with service center and roadside assistance operations
- Manage team performance, monitor call and appointment metrics, and optimize schedules to maximize technician utilization
- Resolve escalated customer issues
- Collaborate with service and operations teams, maintaining clear communication on capacity and priorities
- Implement process improvements to enhance customer experience
- Provide regular reporting to leadership, support training and coaching of team members, and ensure adherence to company policies and quality standards
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