Agent, Restaurant Reservations
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Key skills for this role
About the Role
As an Agent in Restaurant Reservations, assist guests, manage inquiries, and provide exceptional customer service while maintaining attention to detail and fluency in English.
Key Skills for This Role
Responsibilities
- Assist guests with reservations and inquiries
- Respond to incoming calls and take orders
- Troubleshoot issues and handle complaints
- Prepare reports and support the team
Requirements
- Experience in reservations or customer service
- Strong communication skills
- Ability to handle complaints and troubleshoot
Full Job Posting
Role Overview
- As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly.
- You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
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