Administrator & Training Coordinator (Emirati Talent)

Overview

Service Operations Manager

Your Role And Responsibilities

• As Administrator & Training Coordinator, you are responsible of ensuring smooth administrative support for the Operations Team by coordinating the timely delivery of selected products in line with ABB policies, internal processes, and customer expectations.
• Facilitating effective communication between Operations, Admin, and Occupational Health (OH) teams to enable seamless execution.
• Representing ABB professionally as a trusted ambassador in all interactions with end users, ensuring transparency, responsiveness, and a consistently positive customer experience.
• Organizing technical training programs for internal and external customers related to products, systems, and/or technologies in accordance with contract(s) and budget.
• The work model for the role is: **{onsite}**
• This role is contributing to the **ELSE** in **{UAE}**.
• You will be mainly accountable for:
• Manages training delivery using the correct products and materials with close liaison with technical training manager. Standardization and document processes for scheduling, coordination, logistics, and operations; Streamline meeting structures, documentation, and workflows; Oversee version control and LMS governance; Drive continuous operational improvement and efficiency.
• Manage registration of the customers/trainees by visiting the customer experience center at the front desk.
• Prepares training materials and equipment needed for new product training liasing with training manager
• Informs all relevant stakeholders of new and updated training program calendars.
• Collects products, tools, peripherals, and documentation needed for the course.
• Works with internal resources to identify appropriate trainers for specific
• technologies/products/etc.
• Delivers all documentation such as feedback forms, training attendance and certificates to relevant internal resources to proceed with invoices**.**
• Ensures that HSE requirements are integrated and up to date in all business processes and applications used for training driven by the trainer.
• Responsible for ensuring Excellent Customer Service and securing high level of customer satisfaction in the training and supporting processes

Qualifications For The Role

• Diploma or bachelor’s degree in business administration, Operations Management, or a related field (preferred).
• Experience in administrative support, logistics coordination, or internal operations roles.
• Familiarity with corporate compliance processes and structured workflows.
• Strong organizational skills, attention to detail, and ability to handle time‑sensitive tasks.
• Fluency in Arabic & English, (written and spoken)
• Excellent communication & coordination abilities
• Customer-centric mindset with strong service orientation
• What’s in it for you?
• -------------------------
• We empower you to take the lead, share bold ideas, and shape real outcomes.
• You’ll grow through hands-on experience, mentorship, and learning that fits your goals.
• Here, your work doesn’t just matter, it moves things forward

Benefits

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